Insurance Retention Supervisor (60222)

AAA Northeast•North Providence, RI

13d•$74,500 - $94,500•Hybrid

About The Position

The Insurance Retention Supervisor is responsible for leading a team of retention agents, driving retention initiatives, and ensuring operational excellence. This role involves supporting the development and implementation of retention and sales strategies, providing guidance, training, and mentorship to the team towards the achievement of targets. The work schedule is hybrid, Monday-Friday 8:30 am-5 pm, with Tuesdays-Thursdays in the office and Mondays and Fridays remote. This role also requires working every other Saturday. The current hybrid reporting location is 110 Royal Little Drive, Providence, RI, with a potential transition to the Lincoln, RI Insurance Center anticipated for mid-2027.

Requirements

Associate's Degree required or 3-4 Years of Additional Relevant Experience required
5+ years Insurance industry experience in both sales and service environment required
1-3 years Experience leading a team required or 2+ years in preceding job level required
Valid Personal Lines license Required
Service Tier Insurance designation Required
Working toward a Professional Tier Insurance designation (ARM, SM, AIS, API, AIC, AU, LUTCF, AAI, AIAF, CIC)

Nice To Haves

In depth knowledge of insurance practices, including the scope of an agent's authority.

Responsibilities

Oversees the day-to-day activity of the customer Retention team while providing professional and technical guidance to the team.
Supervises the team to maximize account retention, cross and upselling.
Analysis of the team’s retention efforts; provide reports to management of results of various retention efforts; identify potential retention projects to increase the agency’s overall retention results.
Acts as leader in the Insurance Operations department.
Will provide assistance to Insurance Retention Agents; handles more complex retention issues, demonstrating relationship building skills; resolves problems with Five Diamond Service, focusing on protecting the AAA brand legacy; assists management with daily distribution of workflow and other support duties as necessary.
Ensures Five Diamond Service standards are maintained; processes telephone calls in an efficient and timely manner; troubleshoots and resolves member problems; acts as knowledgeable Club representative by explaining benefits of AAA products and services, and by directing calls to appropriate business line as necessary.
Responsible for the performance management of the team by identifying trends and/or performance related matters; utilizing department systems for metrics.
Conduct monthly one on one coaching with direct reports.
Writes and administers performance reviews.
Stay updated with industry trends, product knowledge, regulatory changes, and insurance carrier products.
Ensure all agency processes and procedures are followed in quoting and binding coverage, as well as receipt and processing of all member payments.
Partner with Quality Assurance and Underwriting departments to minimize error and omission exposures.

Benefits

Medical coverage with employer contributions covering up to 93% of the premium cost
Dental options
Vision options
6% company match on 401(k) retirement plan contribution
Contributions fully vested and made every pay period
3 weeks’ vacation
12 holidays
8 sick days
48 hours of volunteer time annually
Free AAA membership
Insurance discounts
Travel commission refund
Up to $625 in Wellness Incentives
Up to $6k in tuition reimbursement
Competitive base pay
Annual bonus opportunities
For certain roles, additional monthly and/or quarterly incentive compensation