Insurance Restoration Operations Coordinator

Metairie•Metairie, LA

7h•Onsite

About The Position

This role is for someone who wants to take charge of a fast-moving job pipeline, hold every detail accountable, and build the kind of client and carrier experience that wins referrals. The Operations Coordinator will be responsible for coordinating scheduling, billing, TPA programs, and job tracking across every active project. This is a role for a sharp, driven individual who thrives when the stakes are real.

Requirements

Experience in restoration, insurance claims, or a TPA-affiliated service environment
Familiarity with Xactimate, XactAnalysis, Symbility, or similar restoration/TPA software
Understanding of commercial service billing, documentation workflows, and the insurance landscape
Knowledge of IICRC standards or insurance claim documentation
Strong organizational skills in a high-volume, appointment-driven environment
The instinct to flag problems early and solve them without being asked

Responsibilities

Master scheduling for staff, clients, and service appointments — keeping everything synchronized in real time
Oversee daily dispatch — ensuring technicians and crews are assigned, deployed, and on schedule every day
Own billing accuracy: initiate, verify, and track every job through Restore and Luxor with zero gaps
Audit job data to confirm accuracy, correct salesperson assignments, and flag non-converted jobs for timekeeping review
Ensure all jobs are entered into Restore on initial contact — including estimates — so jobs not sold are tracked and reported
Manage TPA intake end-to-end: receive referrals, verify documentation, meet compliance requirements, and track program KPIs
Maintain prompt updates on jobs not sold and notify the appropriate team member to review work tickets
Serve as the connector between clients, project managers, and leadership — high communication, high accountability
Support workflow improvements in direct collaboration with the General Manager