Insurance Regulatory Analyst Director - 60013546

Insurance • Wake County, NC

7d • Onsite

About The Position

The North Carolina Department of Insurance (NC DOI) Life and Health Division's mission is to regulate and supervise the life, accident, and health insurance industry in North Carolina to protect consumers, ensure fair practices, and maintain the stability of the insurance market. The Division is responsible for reviewing and approving insurance forms, rates, and policy filings; enforcing compliance with state and federal laws; providing industry guidance; licensing various entities; assisting with consumer complaints; and ensuring transparency and fairness in insurance operations. The Life and Health Division acts as the state’s regulatory arm, ensuring insurers operate in the public interest, products are properly designed and priced, and consumers are protected from unfair or deceptive practices. This position is classified as a Designated Exempt Managerial Role, responsible for leading the Division’s personnel, operations, and strategic initiatives to ensure efficient, consistent, and consumer-focused oversight of product filing reviews. The role manages administrative and technical functions, supervises staff, conducts performance evaluations, and guides personnel matters. It provides strategic leadership to strengthen Division policies and enhance the product filing review process, ensuring decisions align with the agency’s mission and regulatory framework. The position oversees operational functions such as maintaining relationships with regulated entities, monitoring the Division’s budget, and ensuring timely completion of special projects and public records responses. Additionally, it participates in legislative activity, drafts proposals, and represents the Department at NAIC meetings and industry events. The role also manages high-priority assignments from agency leadership and responds to legislative and media inquiries.

Requirements

• Bachelor's degree in business or economics or a related program from an appropriately accredited institution and seven years of experience in policy and rate examinations, underwriting, claims adjusting work, or financial/marketing analysis, including three years of supervisory experience; or an equivalent combination of training and experience.
• Extensive knowledge of North Carolina statutes, administrative codes, insurance laws, NAIC guidelines, and insurance industry operations.
• Strong proficiency in mathematics and statistics.
• Comprehensive understanding of rate-making, policy provisions, and application of insurance laws to assess filings, practices, and premium calculations.
• Effective verbal and written communication skills.
• Ability to work with the public and leadership.
• Strong capabilities in staff supervision and managing fiscal, personnel, and program operations.
• Possession of the appropriate insurance designation for the specialty area is required.

Responsibilities

• Direct and manage the operations of the Life and Health Division in accordance with applicable statutes and regulations, and the authority delegated by the Commissioner of Insurance and Chief Deputy Commissioner.
• Lead the Division’s personnel, operations, and strategic initiatives to ensure efficient, consistent, and consumer-focused oversight of product filing reviews.
• Manage both administrative and technical functions, including supervising staff, conducting performance evaluations, and guiding all personnel matters in coordination with Human Resources.
• Provide strategic leadership to strengthen Division policies and enhance the effectiveness of the product filing review process, ensuring decisions align with the agency’s mission, regulatory framework, and commitment to consumer protection.
• Oversee key operational functions such as maintaining productive relationships with regulated entities, monitoring the Division’s budget, and ensuring timely completion of special projects, management reports, and public records responses.
• Participate in legislative activity by collaborating with legal and legislative teams, drafting proposals that support agency priorities, and representing the Department at NAIC meetings, industry events, and public forums.
• Manage high-priority assignments from agency leadership and respond to legislative and media inquiries, serving as a key representative and subject-matter leader for the Division.
• Reviewing and approving insurance forms, rates, and policies filings made by life and health insurance companies.
• Enforcing compliance with state insurance and federal laws, including consumer protection provisions, rate filing requirements, and operational standards for life, health, long-term care insurance, small employer group health insurance, credit insurance, annuities, Medicare supplement insurance, as well as HMO, PPO and EPO operations.
• Providing industry guidance and checklists to expedite the review process for new form filings.
• Licensing of Multiple Employer Welfare Arrangements, Third Party Administrators, Pharmacy Benefit Managers and Viatical Settlement Providers.
• Assists with consumer complaints.
• Ensuring transparency and fairness in insurance operations, including prompt claim payment requirements and external review processes.

Benefits

• 12 Annual paid Holidays
• North Carolina State Health Plan administered by AETNA
• Supplemental Benefits including Flexible Spending Accounts, Accident Insurance, Cancer & Specified Disease, Critical Illness, Dental and Vision
• NC State Retirement (TSERS)
• WeSave Employee Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Manager