Insurance Program Analyst

Lendbuzz•Boston, MA

About The Position

At Lendbuzz, we believe financial opportunity should be more personalized and fair. We develop innovative technologies that provide underserved and overlooked borrowers with better access to credit. From our employees to our dealers, partners, and borrowers, we’ve built a company and a culture around a resolute belief in the promise and power of diversity. We value independent and critical thinking. The Insurance Program Analyst is the operational and analytical owner of the company’s insurance and warranty products (GAP, VSI, VSC). This role ensures financial integrity through meticulous reconciliation, drives program profitability via trend analysis, and maintains seamless data flow between internal systems and third-party vendors. The Analyst is also responsible for scaling these programs through process automation and process improvements.

Requirements

Deep understanding of insurance accounting (accruals, loss ratios, and premium disbursements).
Ability to turn raw data triangles into executive-level narratives and business recommendations.
High-level Excel and Salesforce.

Responsibilities

Manage weekly process of preparing and uploading files to vendor site and sync with internal Accounting department.
Analyze loss and premium data to prepare monthly loss development trends.
Prepare and upload weekly insurance coverage information to insurance tracking vendor.
Verify monthly vendor invoices against portfolio size; manage payment approvals.
Lead operational initiatives for vendor transitions or portfolio migrations.
Develop monthly loss development results and call out data trends regarding surplus/deficit projections.
Calculate accurate premium payments across multiple insurance channels.
Monthly audit of claim payments to ensure accuracy and reporting consistency.
Analyze total loss payback trends; flag low-performing cohorts to management.
Confirm cancellation funds and amounts for processing and reconcile with operational specialists.
Perform VIN-level audits for vendor results.
Resolve rejected sales/VIN coverage issues with Sales and vendor teams.
Manage operational data setup for any new VSC product launches.
Conduct deep-dives into "Dealer Bands" to identify high-loss retailers and recommend pricing or product adjustments.
Move beyond basic loss development triangles to model the long-term ROI of each insurance product line.
Periodically review competitor program structures to ensure our VSC/GAP offerings remain competitive.
Create and maintain a comprehensive "Insurance Operations Manual" for all tasks (IQQ, Sigma, Allied FTP, etc).
Partner with the Data/IT team to automate manual spreadsheet tasks into Salesforce or Sigma dashboards.