Insurance Program Administrator

National Church Residences•Dublin, OH

9d•Onsite

About The Position

At National Church Residences, we believe every senior should lead a vibrant, healthy, and independent life. Since 1961, our mission has been to provide quality housing that meets the diverse and evolving needs of seniors. With over 340 communities across 25 states, we are the nation’s largest not-for-profit provider of affordable senior housing and the leading employer of service coordinators. In addition to residential senior communities, we offer home and community-based services and permanent supportive housing for formerly homeless and disabled individuals. PURPOSE In this full-time, in-office role, you will provide strategic oversight and autonomous administration of the organization’s property and casualty insurance program. This exempt-level position requires independent judgment, discretion, and decision-making authority in managing claims processes, stakeholder communications, and continuous improvement initiatives. The role ensures compliance with organizational policies and all applicable local, state, federal, and accreditation regulations, while playing a critical role in risk identification, risk management, and financial reconciliation related to insurance claims.

Requirements

Minimum 3 years of progressively responsible experience in claims administration, risk management, or insurance operations.
Excellent communication, comprehension, and interpersonal skills.
Ability to speak, read, write and understand English, as well as the ability to make self-understood.
Proficiency in Microsoft Office Suite.
Strong organizational and project management skills.
Valid driver’s license required.

Nice To Haves

Bachelor’s degree in Business Administration, Risk Management, or related field preferred.
ARM, CPCU, or similar designations are a plus.
Experience with RMIS and Yardi preferred.

Responsibilities

Serves as the lead administrator for the organization’s Risk Management Information System (RMIS), maintaining system integrity, managing user access, and recommending workflow enhancements. Independently coordinates with vendors and oversees testing and implementation.
Exercises discretion and professional judgment in reviewing incident reports and determining appropriate claim submission to insurance carriers.
Manages property claims in collaboration with external third-party administrators (TPAs) and provides consultative support for casualty claims across departments.
Acts as the primary liaison for internal and external stakeholders, delivering strategic updates on claim status, timelines, and financial reconciliation.
Leads the collection and analysis of data for insurance applications and policy audits, coordinating with external brokers to ensure accurate and timely submissions.
Oversees processing of insurance invoices, claim proceeds, and reconciliation of self-insurance funds in partnership with internal accounting teams.
Facilitates cross-functional collaboration to advance organizational risk mitigation strategies and proactively identifies areas for operational improvement.
Develops and implements process improvements aligned with strategic risk management goals.
Performs other exempt-level duties as assigned, which may include project leadership, policy development, and strategic initiatives.

Benefits

Medical & Rx – 3 plan options to fit your budget; choose from coverage offered through a Nationwide network for you and your family
Complimented with a Healthcare Flexible Spending Account or Employer funded Health Savings Account
Includes Fertility & Family Building Support, Weight Management, and Chronic Condition Support
Parental Leave paid at 100% for four weeks
Coverage begins first of the month following your date of hire!
Dental & Vision coverage for you and your family with Nationwide providers.
Company provided Life & ADD insurance and Disability coverage.
Supplemental benefits such as Life and AD&D for you and your family, Accident Insurance, Hospital Indemnity, and Critical Illness.
Flexible Spending Accounts for Dependent Care and Transportation & Parking
Well-being Programs including an enhanced EAP with mental health and work-life support, tobacco cessation, and Well-Being Your Way which offers up to $1000/year in rewards & reimbursements!
Retirement Savings Plan offering immediate company funding at 3%, increasing up to 5% over time and an additional company match up to 5% when you contribute your own funds!
Reimbursement for Tuition expenses
Paid Time Off (PTO), 9 paid Holidays and Parental Paid Leave at 100%