Insurance Premium Payment Associate

Sentara Health•Virginia Beach, VA

2d•Hybrid

About The Position

Sentara Health Plans is seeking to hire a qualified individual to join our team as an Insurance Premium Payment Associate! This is a full-time, day shift position with standard working hours of 8:30 AM to 5:00 PM EST, Monday through Friday. The position is located at Sentara Park 1300 in Virginia Beach and offers a hybrid work schedule. After successful completion of onsite training (up to 4 weeks), and depending on performance, the position will have the opportunity to work from home 3 days a week. The Insurance Premium Payment Associate responds to record and process telephonic payment inquiries throughout the day in a higher volume call queue environment. This role is responsible for taking both initial and ongoing payments for insurance products while maintaining a high level of customer service. The associate must be able to work in multiple computer programs simultaneously and maintain a high level of service to customers while managing changing volume demands of the call center.

Requirements

High school diploma or equivalent
1-year customer service experience REQUIRED
Computer skills & strong verbal skills in English REQUIRED
Must have experience in a call center & be detailed-oriented
Reliable transportation essential to success in role

Nice To Haves

Payment and or Billing experience in healthcare is highly preferred
Healthcare environment experience a plus

Responsibilities

Respond to record and process telephonic payment inquiries throughout the day in a higher volume call queue environment.
Take both initial and ongoing payments for insurance products while maintaining a high level of customer service.
Work in multiple computer programs at a time.
Maintain a high level of service to customers while managing changing volume demands of the call center.

Benefits

Medical, Dental, Vision plans
Adoption, Fertility and Surrogacy Reimbursement up to $10,000
Paid Time Off and Sick Leave
Paid Parental & Family Caregiver Leave
Emergency Backup Care
Long-Term, Short-Term Disability, and Critical Illness plans
Life Insurance
401k/403B with Employer Match
Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
Student Debt Pay Down – $10,000
Reimbursement for certifications and free access to complete CEUs and professional development
Pet Insurance
Legal Resources Plan
Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.