Insurance Premium Payment Associate I

Sentara Health•Virginia Beach, VA

4d•Hybrid

About The Position

Insurance Premium Payment Associate Responds to record and process telephonic payment inquiries. Responsible for taking both initial and ongoing payments for insurance products while maintaining a high level of customer service. Responsible to work in multiple computer programs at a time. Must be able to maintain a high level of service to customers while managing changing volume demands of the call center. One year customer service experience, computer skills & strong verbal skills required. Collections experience preferred. Must be detailed oriented. Hybrid -Sentara Park, Virginia Beach, VA

Requirements

High School Diploma
One (1) year of related experience Healthcare Insurance, billing
One (1) year of strong Customer Service experience
Written and Verbal skills --to support customer service goals
Must be detailed oriented

Nice To Haves

Collections experience

Responsibilities

Responds to record and process telephonic payment inquiries
Taking both initial and ongoing payments for insurance products
Maintaining a high level of customer service
Work in multiple computer programs at a time
Maintain a high level of service to customers while managing changing volume demands of the call center

Benefits

Medical, Dental, Vision plans
Adoption, Fertility and Surrogacy Reimbursement up to $10,000
Paid Time Off and Sick Leave
Paid Parental & Family Caregiver Leave
Emergency Backup Care
Long-Term, Short-Term Disability, and Critical Illness plans
Life Insurance
401k/403B with Employer Match
Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
Student Debt Pay Down – $10,000
Reimbursement for certifications and free access to complete CEUs and professional development
Pet Insurance
Legal Resources Plan
Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.