Insurance Premium Payment Associate I
About The Position
Insurance Premium Payment Associate Responds to record and process telephonic payment inquiries. Responsible for taking both initial and ongoing payments for insurance products while maintaining a high level of customer service. Responsible to work in multiple computer programs at a time. Must be able to maintain a high level of service to customers while managing changing volume demands of the call center. One year customer service experience, computer skills & strong verbal skills required. Collections experience preferred. Must be detailed oriented. Hybrid location (training/days in office)-- Sentara Park, Virginia Beach Virginia Remote consideration available
Requirements
- One year customer service experience
- Computer skills
- Strong verbal skills
- Must be detailed oriented
Nice To Haves
- Collections experience preferred.
- Excel experience strongly preferred
- Previous experience in billing, payments, receivables preferred
- Previous Healthcare experience preferred
Responsibilities
- Responds to record and process telephonic payment inquiries.
- Responsible for taking both initial and ongoing payments for insurance products while maintaining a high level of customer service.
- Responsible to work in multiple computer programs at a time.
- Must be able to maintain a high level of service to customers while managing changing volume demands of the call center.
Benefits
- Medical, Dental, Vision plans
- Adoption, Fertility and Surrogacy Reimbursement up to $10,000
- Paid Time Off and Sick Leave
- Paid Parental & Family Caregiver Leave
- Emergency Backup Care
- Long-Term, Short-Term Disability, and Critical Illness plans
- Life Insurance
- 401k/403B with Employer Match
- Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
- Student Debt Pay Down – $10,000
- Reimbursement for certifications and free access to complete CEUs and professional development
- Pet Insurance
- Legal Resources Plan
- Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
