Insurance Payment Analyst

MedSrv•Chattanooga, TN

2d•Remote

About The Position

We’re looking for an Insurance Payment Analyst to join our growing team. The Insurance Payment Analyst ensures that any overpayments are promptly identified and rectified, leading to improved accuracy in financial records and customer satisfaction. By reviewing accounts with a credit balance and issuing refunds as necessary. If you're ready to contribute to our mission of guiding by faith and serving with integrity and compassion, we want to hear from you! Join the MedSrv team and be part of a company committed to excellence in Revenue Cycle Management.

Requirements

High school diploma or equivalent
1+ year of related experience or training (or equivalent education/experience)
Knowledge of office software and medical billing software
Polite, courteous, and customer-focused
Ability to work well with others in a close team environment
Strong focus and ability to concentrate for extended periods
Team player with a cooperative attitude

Responsibilities

Works assigned work queue daily.
Utilizes the computer and software provided.
Attaches supporting EOBs and documentation to Refund letter and save in designated folder on the T drive to be attached to refund check for mailing.
Clear and concise notation when completing refund slip within EPIC.
At the request of account reps, management, or customer service reps, review accounts that require research, correction, or explanation regarding the payment posting. These inquiries may be communicated verbally, by phone, through email, or a written request submitted to inbox.
Makes necessary corrections to claim balance control, undistributed and distributed payments to correct CPT, move payments to correct guarantor and invoice, credit balance transfers, recoup-recoveries, move payments from voided invoice to corrected/rekeyed invoices.
Maintains a minimum productivity of 5 claims an hour/40 account worked per day.
Must be able to meet established and agreed upon goals within 90 days of continuous employment.
Keeps management informed of client problems in communication and correspondence.
Must have the ability to concentrate for extended periods of time.
Must be willing to function and cooperate as a member of the team.