Insurance Operations Director

FBQ Inc dba Florida Best Quote•South Highpoint, FL

4h•$80,000 - $100,000•Onsite

About The Position

Florida Best Quote Insurance Agency is looking for an experienced Insurance Operations Director to help us build stronger systems, develop leaders, improve accountability, and create the operational structure needed for continued growth. This is an opportunity for someone who enjoys making things better, developing people, solving problems, and turning ideas into action.

Requirements

5+ years of P&C insurance experience
Significant experience within an independent insurance agency or brokerage
3+ years of leadership experience, preferably overseeing managers or multiple departments
Strong understanding of insurance agency operations
Experience using data, KPIs, and scorecards to manage performance
Proven success improving processes and developing people
Strong communication, problem-solving, and decision-making skills
Comfortable holding others accountable and leading change

Nice To Haves

Florida P&C experience is preferred.

Responsibilities

Lead and develop department managers and team leads
Oversee day-to-day operations across the agency
Identify inefficiencies and implement practical solutions
Establish KPIs, scorecards, and performance standards
Improve workflows, SOPs, training, and quality assurance
Partner with HR on hiring, onboarding, and employee development
Work closely with our Systems Director on automation and technology improvements
Lead operational projects from idea through implementation
Address operational issues before they reach executive leadership
Create greater consistency and accountability throughout the agency