Insurance Needs Specialist

Zander Insurance Agency•Nashville, TN

4d•Hybrid

About The Position

Zander Insurance is looking for motivated individuals to join our team as Insurance Needs Specialists. This is a customer-focused role with exposure to insurance sales and client needs analysis, where you will assist customers in evaluating coverage needs and connecting with appropriate solutions through inbound and outbound calls. This position is a great fit for someone looking to break into sales and insurance, as well as newer insurance agents who want to develop their skills while working with top-rated carriers in a supportive, growth-oriented environment. No insurance experience is required — we provide hands-on training, coaching, and opportunities for long-term career growth, including support for obtaining Life and/or Property & Casualty insurance licenses. As a 2025 Big “I” Best Practices Agency and a 2026 Nashville Business Journal Best Places to Work recipient, Zander is committed to investing in employees, promoting from within, and creating an environment where you can grow professionally while helping to protect families.

Requirements

High school diploma or equivalent
Strong communication and customer service skills
Comfortable working in a fast-paced environment
Reliable work ethic and willingness to learn
Basic computer proficiency
Typing speed of at least 45 WPM
Interest in professional growth and development

Responsibilities

Communicate with customers by phone to help identify insurance needs and solutions
Handle inbound and outbound calls in a high-volume, team-oriented environment
Use established processes and conversation guides to support customer interactions
Address customer questions and objections professionally and effectively
Accurately document customer information using company software systems
Deliver clear verbal and written communication
Support additional team responsibilities as needed