Insurance Customer Service Represenrative (CSR)

CROWN INSURANCE AGENCY INC•Los Angeles, CA

13h•$19 - $23•Onsite

About The Position

Crown Insurance Agency Inc is looking for a motivated and personable Insurance Customer Service Representative (CSR) to join our team in Los Angeles, CA. In this role, you'll be the friendly voice our clients rely on — helping them navigate their coverage, answer questions, and feel confident in their insurance decisions. If you thrive in a fast-paced environment and love building relationships, we want to hear from you!

Requirements

Active California Property & Casualty (P&C) Insurance License preferred or willingness to obtain
1+ years of experience in insurance customer service or a related field
Strong knowledge of personal and/or commercial lines insurance products
Excellent verbal and written communication skills
Proficiency with agency management software (Applied Epic, AMS360, or similar) a plus
Highly organized with strong attention to detail and ability to multitask
Bilingual (English/Spanish) is a plus in the Los Angeles market

Nice To Haves

Active California Property & Casualty (P&C) Insurance License
Proficiency with agency management software (Applied Epic, AMS360, or similar)
Bilingual (English/Spanish)

Responsibilities

Serve as the primary point of contact for existing and prospective clients regarding insurance policies and coverage questions
Process policy changes, endorsements, renewals, and cancellations accurately and efficiently
Handle inbound calls, emails, and walk-in inquiries with professionalism and a customer-first attitude
Assist clients with claims intake and guide them through the claims process
Maintain and update client records in agency management systems
Support producers and agents with quotes, applications, and policy documentation
Identify opportunities to cross-sell or upsell additional coverage to meet client needs