Insurance Customer Service Representative (FL)
About The Position
VIATEQ Corporation is looking for a dedicated and motivated Customer Service Representative to provide top-tier service and support to our client in the insurance industry. In this role, you will be the first point of contact for customers, handling inquiries, resolving issues, and ensuring a positive experience. Our ideal candidate will have excellent communication skills, a problem-solving mindset, and a passion for delivering exceptional service. This is a remote role for candidates located in Florida, and you will need to have a strong and reliable internet connection to work from home.
Requirements
- Previous experience as a Customer Service Representative
- High School Diploma or GED
- Strong communication skills
- Strong customer service skills
- Strong problem-solving skills
- Strong computer skills
- Ability to multi-task
- Ability to sit for extended periods of time
- Ability to pass a background check
- Strong internet connection due to the remote nature of this role
Nice To Haves
- Customer Service Representative experience in Insurance
- License(s) in Insurance
- Fluently bilingual in Spanish
Responsibilities
- Answer inbound and outbound calls in a timely and professional manner to resolve customer inquiries, complaints, and issues based on client instructions.
- Identify customer concerns or problems and offer effective solutions to ensure customer satisfaction.
- Provide accurate answers to customer questions and provide timely, effective solutions.
- Resolve customer issues or concerns, ensuring a satisfactory resolution.
- Maintain up-to-date records of calls including actions taken and follow-up requirements.
- Ensure confidentiality and privacy during all phone interactions.
- Adhere to quality assurance guidelines, ensuring all calls are handled in a timely, courteous, and effective manner.
- Use various technical systems, including desktop computers, call center software, phones, and the internet, to track and resolve customer issues.
- Collaborate with team members to resolve complex customer issues and ensure customer needs are met.
- Maintain sufficient reliable private internet connection, not supplied by the use of cellular data, with the ability to hardwire via ethernet cable
Benefits
- comprehensive healthcare
- 401(k)
- paid time off
- flexible spending accounts
- professional development reimbursement
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
