Insurance Customer Service Representative
About The Position
Davis Insurance has proudly served Kentucky and Tennessee communities since 1993. As an award-winning independent agency, we work with a variety of top insurance carriers to provide clients with personalized coverage solutions and exceptional service. Our agency is built on a foundation of leadership, excellence, gratitude, accountability, community involvement, and a commitment to always finding a way to help our clients. We believe great service creates lasting relationships, and we're looking for team members who share that mindset. Davis Insurance is seeking a Customer Service Representative who enjoys helping people, solving problems, and delivering exceptional customer experiences. In this role, you'll serve as a trusted resource for our clients, assisting with policy changes, coverage questions, billing inquiries, and account servicing needs. This is an excellent opportunity for someone who values relationship-building, enjoys working in a team environment, and wants to build a long-term career in the insurance industry.
Requirements
- Customer service experience preferred.
- Strong communication and problem-solving skills.
- Excellent organizational and multitasking abilities.
- Detail-oriented with strong follow-through.
- Ability to learn insurance products and agency systems.
- Insurance license preferred or willingness to obtain licensing.
- Positive attitude and commitment to helping others.
Responsibilities
- Provide prompt, professional service to clients by phone, email, and in person.
- Assist customers with policy changes, billing questions, and coverage inquiries.
- Process endorsements, renewals, and policy updates.
- Maintain accurate client records and documentation.
- Follow up on customer requests and outstanding items.
- Review policies with clients and identify additional coverage opportunities when appropriate.
- Work closely with producers and agency staff to support client needs.
- Deliver the high level of service that defines the Davis Insurance experience.
Benefits
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
