CL/PL Insurance CSR

The Jonus Group•Atlanta, GA

2d•Hybrid

About The Position

Seeking a dedicated and professional Licensed Customer Service Representative (CSR) to join a team. This role involves servicing a diverse portfolio of Personal Lines (PL) and Commercial Lines (CL) insurance clients. This is an excellent opportunity for a motivated individual to contribute to a dynamic and client-focused environment.

Requirements

Must hold a valid Georgia (GA) insurance license.
For Florida-based candidates, a 4-40 or 2-20 P&C license is acceptable, provided the candidate is also licensed in Georgia.
Fluency in Korean (verbal proficiency is mandatory).
Previous experience in customer service, preferably within the insurance industry.
Strong communication and interpersonal skills.
Ability to work in-office at Pembroke Pines/Miami, Florida, or Lawrenceville, Georgia, or remotely if meeting licensing requirements.
Proven ability to manage and retain a client book effectively.

Responsibilities

Provide exceptional customer service to a diverse client base, with a focus on Korean-speaking customers.
Manage and service a mix of Personal Lines (PL) and Commercial Lines (CL) insurance accounts.
Address client inquiries, resolve issues, and ensure a seamless customer experience.
Maintain and grow client relationships by delivering timely and accurate information.
Ensure compliance with all state licensing requirements and company policies.
Collaborate with internal teams to meet client needs and achieve retention goals.