Insurance Coordinator, Home Health

Assisted Home Health & Hospice•Thousand Oaks, CA

2d•Onsite

About The Position

The Insurance Coordinator is responsible for verifying insurance coverage, obtaining authorizations, maintaining accurate patient records, and supporting administrative functions within the Home Health department. This role serves as an important link between patients, physicians, clinicians, and insurance providers to ensure timely and efficient patient care.

Requirements

High School Diploma or equivalent
At least one year of experience in a medical office, healthcare agency, or hospital setting
Basic knowledge of insurance verification and authorization processes
Strong organizational and multitasking skills
Typing proficiency of at least 35 WPM
Excellent communication and customer service skills
Ability to work effectively in a fast-paced environment with frequent interruptions
Professional phone etiquette and attention to detail

Responsibilities

Verify patient insurance eligibility and coverage
Obtain initial and ongoing authorizations for home health services
Communicate insurance information to clinical, billing, and collections teams
Monitor authorization utilization and secure extensions as needed
Track physician orders, plans of care, and discharge documentation to ensure timely signatures
Maintain accurate patient records and documentation
Prepare admission packets for nursing and therapy services
Assist with tracking assessments, recertifications, and discharge paperwork
Support monthly billing preparation and administrative processes
Manage incoming faxes and correspondence
Provide receptionist coverage as needed, including answering and directing calls
Collaborate with team members to support quality patient care and operational excellence
Uphold patient confidentiality and HIPAA standards
Maintain a professional, positive, and customer-focused approach in all interactions