Insurance Coordinator

University of the Pacific•Stockton, CA

48d

About The Position

Under the supervision of the Clinic Manager, the Insurance Coordinator processes insurance claims and performs other related duties to include auditing of patient charts, posting of insurance payments, and collections referrals. The role involves ensuring financial accuracy, maintaining documentation, preparing and submitting claims, responding to insurance inquiries, posting payments, processing refunds and financial recoups, analyzing accounts receivables, and referring delinquent accounts for collections. The position also requires reviewing documentation for timely reimbursement, communicating insurance and policy updates, and assisting with CDT coding. Additionally, the role supports special grant programs and discounts, and performs other duties as assigned by the Clinic Manager and/or Director of PHCC. The University of the Pacific values diversity, equity, and inclusion, and expects employees to be aware of and responsive to socio-cultural factors that affect students, faculty, and staff.

Requirements

High school diploma or equivalent.
Three (3) consecutive years insurance billing and payment allocation in a high-volume dental setting.
Three (3) years customer service and/or patient relations.
Manage multiple job priorities and tasks efficiently, effectively and accurately while demonstrating close attention to detail.
Communicate professionally and courteously with faculty, residents, students, patients and staff.
Maintain confidentiality of materials and information.
Research and/or resolve financial conflicts with insurance companies and patient accounts.
Support and contribute to a positive and productive team environment.
Basic knowledge processing public dental insurance claims.
Experience and sensitivity in working with people of diverse backgrounds and cultures.
Demonstrated experience in advancing social justice, equity, and inclusion in a university setting.
Ability to engage and integrate culturally responsive practices and knowledge in their work.

Nice To Haves

Advanced private dental/medical insurance billing or general accounting policies and procedures.
Basic accounting/billing procedures.
Intermediate level dental terminology and treatment planning.
Electronic health records software.
Basic knowledge of Microsoft Word, Excel and Outlook.
Knowledge of medical terminology.
Vocational or other training in the dental field highly desirable.
Advanced private dental/medical insurance billing or general accounting policies and procedures.
Experience and sensitivity in working with people of diverse backgrounds and cultures.
Demonstrated experience in advancing social justice, equity, and inclusion in a university setting.
Ability to engage and integrate culturally responsive practices and knowledge in their work.

Responsibilities

Perform daily audit of all patient health records to ensure financial accuracy and the presence of complete treatment documentation; initiate process of necessary corrections and communicate errors to the appropriate student, faculty, or staff member; request additional information and/or documentation as needed.
Prepare and generate insurance claims for hard copy submission or batch electronic claims for electronic submission.
Respond to requests from insurance companies for additional information and/or required documentation for pending claims; work with appropriate personnel to facilitate resolution.
Post and allocate insurance payments timely and accurately based on explanation of benefits.
Initiate refund requests to insurance companies due to incorrect processing of claims.
Accurately process all financial recoups in a timely manner with thorough documentation.
Generate and review accounts receivables reports; analyze information to determine appropriate financial write offs and adjustments, validity of insurance denial reasons, and patient financial responsibility; determine collectable balances and resolve appropriately; identify, audit, and refer delinquent accounts for collections.
Review documentation and claims for accuracy in order to facilitate timely reimbursement of claims to include but not limited to private and government insurance programs, patient contracts, and special grant projects.
Communicate insurance and policy requirement and regulations, reference materials and CDT updates to appropriate personnel; collaborate with internal and external clinics to establish constructive methods and procedures.
Assist and provide guidance to students, residents, faculty, and staff regarding efficient and compliant CDT coding.
Support processing needs of special grant programs and special discounts offered annually during mock boards.
Perform all other duties as assigned by the Clinic Manager and/or Director of PHCC.