Insurance Client Service Specialist

Aon Corporation • Bloomington, MN

6d • Hybrid

About The Position

As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions supporting the reverse flow Canada Desk. This is a hybrid role based out of our Bloomington/Richfield MN office. Aon is in the business of better decisions. At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

Requirements

• 1+ years of experience within client/customer support role, preferably with an insurance company, broker or agency.
• Excellent organization skills, and keen attention to detail and the ability to multi-task.
• Ability to communicate effectively with others (written and oral).
• Proficiency in Microsoft office products such as Word, Excel and Outlook requiredas well as the ability to learn/work with AI.

Nice To Haves

• Property/Casualty Insurance license preferred. If not licensed, license must be obtained within six months of start date.

Responsibilities

• Assists the account management team (account executives, brokers, etc.) on assigned accounts, managing the day-to-day client support service processes.
• Where applicable, serves as the primary interface with Aon Client Services (ACS), coordinating activities of the client service team and ACS to ensure that key processes assigned are performed effectively.
• Interface with team on administration matters such as following-up on invoice generation, receivables and collections. Review and resolve income leakage reports, etc., as needed.
• Maintain open items lists on a variety of projects for assigned clients
• Continue to develop technical elements of the job, in order to confidently articulate the merits of our team’s role to internal or external clients
• Process endorsements/audits, certificates of insurance, auto id cards, invoicing and policy transmittals.
• Assists broker with renewal processes such as renewal requests and proposals
• Working with Surplus Lines Unit to ensure placement is compliant, proper documentation obtained, taxes and fees are correctly assessed and processed on invoice.
• Assist Canada Desk team as back up as needed

Benefits

• a 401(k) savings plan with employer contributions
• an employee stock purchase plan
• consideration for long-term incentive awards at Aon’s discretion
• medical, dental and vision insurance
• various types of leaves of absence
• paid time off, including 12 paid holidays throughout the calendar year
• 15 days of paid vacation per year
• paid sick leave as provided under state and local paid sick leave laws
• short-term disability and optional long-term disability
• health savings account
• health care and dependent care reimbursement accounts
• employee and dependent life insurance and supplemental life and AD&D insurance
• optional personal insurance policies
• adoption assistance
• tuition assistance
• commuter benefits
• an employee assistance program that includes free counseling sessions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed