Insurance Claims Support Specialist | Patient Financial Services

UF Health•Gainesville, FL

1d•Onsite

About The Position

Manages and evaluates insurance claims to ensure accurate coverage and timely processing. Investigates claims, negotiates settlements, and responds to inquiries from claimants and related parties. Assists clients in submitting claims correctly and coordinates with internal teams to facilitate efficient claim resolution. Maintains detailed records and verifies claim compliance are key to supporting audit and regulatory requirements.

Requirements

High School Diploma/Equivalent
2+ years of experience in insurance claims processing and support
Knowledge of insurance policies and claim adjudication
Experience investigating and resolving claim issues
Strong communication and customer service skills
Ability to maintain detailed records and ensure compliance

Nice To Haves

Experience verifying patient insurance eligibility and working with commercial and government payers, including BCBS, Medicare, Medicaid, and third-party insurance carriers
Epic experience required, with familiarity using computerized insurance billing systems and Microsoft Office programs
Strong communication, organizational, and problem-solving skills with the ability to work independently in a fast-paced environment
Above-average math aptitude with strong attention to detail and accuracy
Ability to interact professionally with patients, payers, and internal teams while exercising sound judgment in account resolution
Knowledge of medical terminology
Demonstrated ability to consistently achieve performance expectations while managing multiple priorities under pressure