Insurance Claims Manager- Property AZ Location

Allcat Claims Service•Chandler, AZ

15d•Onsite

About The Position

This position is for our subsidiary: Allcat Claims Service, LLC To know more, visit us at http://www.allcatclaims.com ABOUT ALLCAT CLAIMS SERVICE Allcat Claims Service is a professional third-party claim adjusting organization that places a strong emphasis on learning, development, and performance excellence. We support and challenge our employees to continuously build their skills and reach their full potential while delivering high-quality service to our clients. We are a young and energetic company that places a high emphasis on learning and personal development by supporting and challenging its people to reach their full potential. As a result, Allcat Claims Service places a premium on customer service, quality and rapid integration of emerging technology. Most importantly, we pride ourselves on handling claims both professionally and ethically. Our commitment to “Raising the Bar” has allowed us to grow our client and adjuster relationships over the years into something special. The experience of our team and their work ethic is unparalleled in the claims industry. DESCRIPTION: This position leads a team of property claims service professionals to deliver outstanding customer service and business results. The role requires mandatory overtime during a CAT. This position requires to work on-site, within a secure environment that meets strict information-security standards. The office location is in Chandler, AZ.

Requirements

Strong analytical and problem solving skills.
Strong customer service skills.
Demonstrated knowledge of Microsoft Office products.
Must be a team-oriented individual to work with clients, other team members, and internal partners.
Availability to work after hours and on the weekend as needed.
Excellent verbal and written communication skills.
Current TX adjuster license or ability to obtain TX adjuster license.
Enjoys working in a fast-paced environment and easily acclimates to changes in process/systems for overall improvement of the organization.
Ability to learn new technologies.
2 years Property Claims experience

Nice To Haves

3-5 years property claims experience to include dwelling estimating.
1-2 years of experience leading Property insurance claim professionals, handling both CAT and Non-Cat claims, in a management capacity.
Working knowledge of Xactimate.
Working knowledge of Guidewire-based claims management systems.
College degree and/or industry designations such as CPCU, AIC, SCLA.

Responsibilities

Leads their team to achieve goals and objectives by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.
Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.
Manage employee work schedules including assignments, training, vacations and paid time off, overtime and ensuring coverage for absenteeism.
Contributes to the creation of strategic goals by gathering pertinent business, financial, service, and operations information; identifying and evaluating trends and options; choosing a course of action; defining objectives; evaluating outcomes.
Maintains quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending process improvements.
Appropriately communicates information through department meetings, one-on-one meetings, and appropriate email, IM, and regular interpersonal communication.
Develops critical skillsets of their team as well as assisting their team with career development goals.
Handles customer escalations, DOI complaints and claims with public adjuster or attorney representation.
Contributes to business goals, performance metrics, and effectively uses tools & technology.
Supports workload surges and/or catastrophe operations as needed to include working significant overtime during designated catastrophe events.
Partners with internal resources to facilitate claims resolution.