Property Claims Supervisor

Athens Administrators • Lake Mary, FL

2d • Hybrid

About The Position

Athens Administrators has an immediate need for a full-time Claims Supervisor I to support our Property division. Leadership that live less than 36 miles from the Concord, CA, Orange, CA, San Antonio, TX, or Lake Mary, FL AND have a direct report in office, are required to work once a week in the office. The remaining days can be worked remotely if technical requirements are met, and the employee resides in a state Athens operates in (includes CA, CT, FL, GA, ID, IL, MA, NY, NC, NJ, OH, OK, OR, PA, SC, TN, TX, VA and WV). Athens Program Insurance Services is the centerpiece of P&C claims administration in the specialty programs marketplace. We are totally unique in that we focus only on commercial business specialization across multiple coverage lines. Athens offices are open for business Monday-Friday from 7:30 a.m. to 5:30 p.m. local time. The schedule for this position is Monday through Friday at 37.5 hours per week. The Property Claims Supervisor will be responsible for supervising, directing, and coordinating the activities of an assigned property claims unit located remotely.

Requirements

• High School Diploma or equivalent (GED) required for all positions
• AA/AS or BA/BS preferred but not required
• Must possess a license from your domiciled (state you live in or designated home state) state and a minimum of one license in any of the following states: NY, TX, or FL
• Additional State Adjuster License(s) may be required within 180 days
• Maintain licenses and continuing education requirements in all states.
• 5-7 years’ experience as a claims lead/analyst, supervisor , or equivalent experience involving similar oversight responsibilities of experts, field adjusters and specific examiners or teams.
• Relies on extensive experience and judgment to plan and accomplish goals. with a firm understanding of complex/major property claims, including proficiency in investigation and resolution of severe to major property claims exceeding 1 million dollars.
• Experience with property valuation programs utilized by clients to adjust and evaluate property exposures and damage valuation.
• In-depth understanding of company operating structure
• Thorough knowledge of claims procedures including subrogation programs
• Proficiency in determining case value and negotiating settlements
• Comprehensive knowledge of claims handling systems
• Maintain confidentiality of information
• Thorough knowledge in coverage and claims investigation techniques.
• People management skills including interviewing skills, training, team building, and performance management
• Proficiency at applying business and technical acumen by understanding how the business works and how technology supports business initiatives. Leverages technology for self and staff to improve efficiency.
• Handles stressful situations and deadline pressures well
• Thinks strategically and creatively about business (pricing, products, and outcomes)
• Partnering with team to ensure on time task completion; done through delegation and leading by example, executing tasks rather than just instructing to execute tasks
• Embrace the leadership role and can be counted on to help senior management drive towards the desired results and to exceed goals successfully
• Command of company and department policies, practices and procedures including supervision, training, and performance evaluation
• Demonstrates good interpersonal skills including verbal and written communication
• Able to track claims activity and properly document all actions
• Highly developed verbal, interpersonal and written communication skills
• Skilled at presenting in small and large group settings
• Effectively influence people to achieve unit and organizational objectives
• Skilled at developing and maintaining effective relationships with others (co-workers, customers, vendors, management, and other key stakeholders) to achieve organizational goals
• Mathematical calculating skills
• Exercise independent judgment and analytic ability in solving complex and sensitive problems
• Computer processing skills, including the ability to leverage technology for self and staff to improve efficiency
• Able to plan, prioritize and organize claims workload for a unit
• Ability to work independently and in a group setting
• Strong attention to detail and the ability to research and resolve problems
• Highly developed organizational skills to meet multiple deadlines and to plan and effectuate short- and long-range Company and department objectives
• Must be flexible, adaptable, and positive.
• Exhibit passion and energy for ensuring that all employees are respected and treated in a manner consistent with Athens Values
• Ability to type quickly, accurately and for prolonged periods
• Proficient in Microsoft Office Suite
• Ability to learn additional computer programs
• Reasoning ability, including problem-solving and analytical skills, i.e., proven ability to research and analyze facts, identify issues, and make appropriate recommendations and solutions for resolution
• Ability to be trustworthy, dependable, and team-oriented for fellow employees and the organization
• Seeks to include innovative strategies and methods to provide a high level of commitment to service and results
• Ability to be demonstrate care and concern for fellow team members and clients in a professional and friendly manner
• Acts with integrity in difficult or challenging situations and is a trustworthy, dependable contributor
• Athens’ operations involve handling confidential, proprietary, and highly sensitive information, such as health records, client financials, and other personal data. Therefore, maintaining honesty and integrity is essential for all roles within the company.
• Must be able to reliably commute to meetings and events as required by this position
• Availability for extended and long distance, overnight travel, when required

Responsibilities

• Plans, schedules, and supervises the work activities of the unit's personnel in reviewing, analyzing, investigating, negotiating, and settling claims in compliance with established standards and expectations
• Manage all aspects of internal and external Catastrophic team claim assignments and planning
• Reviews claim loss reports, assesses complexity of submitted claims and assures claims are assigned to appropriate personnel (based on licensure, knowledge, skills, and abilities) to ensure optimal claims handling within team; serves as a technical resource for staff as necessary
• Reviews and approves, within assigned authority limits, claim expenses and settlements that exceed the claim adjusters granted authority; appropriately refers claim expenses and settlements that exceed personal authority limits for approval
• Monitors and evaluates reserves for claims within the unit to ensure that they are adequate and that reserve adjustments are made, when necessary, consistent with established time frames
• Conducts regular reviews of pending and closed files to determine whether claims are handled appropriately; identifies areas for improvement and discusses individual training and development needs as necessary
• Prepares monthly reports on quality control, pending and closed file reviews and reserve activity to track and communicate unit performance relating to production, opportunity areas and significant achievements
• Maintains awareness of existing changes in industry coverage interpretations, proposed legislation, court decisions and emerging trends. Communicate compliance with the Unfair Claims Practices Act and recommend process and/or procedure changes are ongoing
• May participate in special projects such as analyzing reserves, leakage, methods for pending reduction, brokerage meetings, stewardship presentations and management reviews.
• Assists in the selection of and monitors the performance of external vendors.
• Works closely with the Senior Management team to identify the needs of the unit and assist with hiring, training, motivating, and retaining staff, evaluating staff performance, encouraging staff development, recommending salary actions, and, as necessary, developing performance improvement plans and recommending individual terminations of employment.
• Works with Management to achieve company initiatives and performance goals.
• Works with clients to address issues regarding policies, programs, and/or claims.
• Reviews and evaluates performance of staff in accordance with company performance guidelines
• Resolves personnel/workflow problems
• Leads staff unit meetings
• Attends client and company meetings
• Conducts claim reviews with clients, carriers, and other stakeholders
• Assures consistent and accurate claims coding throughout the unit
• Supervising, scheduling, assigning, monitoring, and evaluating work of assigned staff are responsibilities for supervisor positions.
• Provide direct supervision to examiners, adjusters, claims assistants and all liability claims staff
• Review and approve direct report’s monthly expense reports.
• Monitor CAT assignments, vendor selection, client reporting and CAT service plan implementation.

Benefits

• We offer a variety of benefit plans including Medical, Vision, Dental, Life and AD&D, Long Term Care, Critical Care, Accidental, Hospital Indemnity, HSA & FSA options, 401k (and Roth), Company-Paid STD & LTD and more!
• Further information about our comprehensive benefits package may be found on our website at https://www.athensadmin.com/careers/why-work-here

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED