Insurance Certificate & Claims Coordinator

Insurance Services Group•Wichita, KS

7d•$25 - $33

About The Position

Insurance Services Group, LLC (ISG), a growing independent insurance agency, is seeking an experienced, detail-oriented insurance professional for a service role supporting commercial insurance clients and assisting with claims management. The position prepares and issues certificates of liability insurance and evidence of insurance, and coordinates the reporting and management of claims. It helps ensure clients receive timely, accurate service and that claims are appropriately reported, documented, and followed through. The ideal candidate has 3–5 years of insurance industry experience, strong organizational skills, excellent attention to detail, and the ability to manage multiple priorities in a fast-paced office environment. The role offers competitive compensation based on experience, a full benefits package, paid time off and holidays, a consistent Monday–Friday schedule, and the opportunity to grow with an expanding independent insurance agency.

Requirements

3–5 years of insurance industry experience.
Working knowledge of property and casualty insurance, including commercial insurance terminology and coverage concepts.
Strong attention to detail and commitment to accuracy.
Strong organizational, time-management, and follow-through skills.
Ability to work efficiently on a computer, navigate multiple systems, and manage a high volume of requests.
Strong written and verbal communication skills.
Professional, customer-focused approach when working with clients, carriers, and colleagues.
Ability to prioritize competing deadlines, work independently, and contribute to a team.

Nice To Haves

Experience issuing certificates of liability insurance and evidence of insurance.
Previous experience reporting, documenting, or coordinating insurance claims.
Proficiency with Microsoft Office and insurance agency management systems.

Responsibilities

Prepare, review, and issue certificates of liability insurance accurately and promptly.
Process evidence of insurance requests for property, auto, and other applicable coverage.
Review policies and endorsements to ensure certificates and evidence accurately reflect existing coverage.
Respond to requests from certificate holders, lenders, property managers, contractors, and clients.
Maintain accurate documentation and records in the agency management system.
Communicate with account managers, producers, clients, and insurance carriers to resolve coverage documentation questions.
Monitor incoming requests and prioritize time-sensitive service needs.
Assist clients in reporting new property, liability, auto, and other insurance claims to the appropriate carrier.
Gather claim information, document loss details, and ensure claims are submitted promptly.
Communicate with carriers and claims adjusters about claim status and outstanding information.
Follow up on open claims and facilitate communication between clients, carriers, and adjusters.
Maintain organized claim files, correspondence, and supporting documentation.
Identify claims needing additional attention and escalate complex, delayed, or significant losses to appropriate agency personnel.
Provide professional, responsive service to clients throughout the claims process.