Insurance Call Center Supervisor

AAA Mid-Atlantic

1d • Remote

About The Position

AAA Club Alliance is seeking a Supervisor to join our dynamic Insurance Call Center Sales Team! The Supervisor would be responsible for the daily operation of the sales center in the Insurance Service Center; maintain the production of insurance sales while helping to foster a team environment and a high level of member satisfaction.

Requirements

• Associate’s degree in Business or related field or equivalent.
• 5+ years of experience working in the insurance sales field including one year of supervisory experience.
• An active Personal Lines or Property & Casualty License.
• Excellent oral and written communication skills.
• Desktop computing skills including use of standard business application software (e.g., Microsoft Word, Excel, Power Point, etc.).

Responsibilities

• Lead sales associates by practicing influential supervisory techniques and fostering a Shared Values working environment.
• Act as technical advisor for sales associates by being knowledgeable of all products and processes as well as available resources.
• Check phone system at the start of the day and then throughout the day to assure sales associates are available and receiving calls.
• Provide coaching and counseling to associates with professionalism.
• Prepare monthly reports of the department’s activity and sales statistics for management.
• Manage staffing needs, including hiring, supervising, training and reviewing Sales Associates.
• Handle all time accounting and scheduling of sales associates.
• Assist in monitoring the sales department’s performance results vs. plan.
• Develop sales associate action plans
• Handle escalated customer issues that are more complex than can be handled by a sales associate.

Benefits

• Eligible for Annual Merit Increase and Bonus
• Paid Time Off (almost 4 weeks the first year)
• 8 Paid Holidays
• 401(k) plan with employer match up to 7%
• Medical, Dental, Vision and Prescription coverage
• FREE AAA membership (inclusive of product & service discounts)
• FREE Life Insurance
• Up to 2 weeks Paid parental leave
• Paid company holidays
• Company provided volunteer opportunities + 1 volunteer day per year
• Continual learning reimbursement up to $5,250 per year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree