Insurance & Authorization Manager

Urology Specialists•Charlotte, NC

About The Position

Urology Specialists of the Carolinas is one of the largest independent urology groups in the country, proudly serving patients across the Carolinas. Following the merger of three leading regional urology practices, we have become a dynamic, physician-led organization with more than 70 providers dedicated to delivering exceptional, comprehensive urologic care while preserving the values of independent, physician-driven medicine. With a strong foundation and decades of trusted care, our team continues to grow to meet the needs of our patients and communities. Urology Specialists is seeking an experienced and motivated Insurance & Authorization Manager to lead our authorization team and drive efficient, patient-centered insurance processes across the organization. This role is responsible for overseeing daily authorization operations, managing team performance, and ensuring timely, accurate approvals to support patient care. The ideal candidate brings strong leadership experience, deep knowledge of payer requirements, and a passion for improving workflows and team development.

Requirements

5+ years in a medical office or healthcare setting, with 3+ years in insurance authorization
Strong knowledge of payer requirements, insurance processes, and medical terminology
Familiarity with CPT and ICD-10 coding
Excellent communication, organization, and problem-solving skills

Nice To Haves

Leadership or management experience preferred

Responsibilities

Lead and develop the Authorization Team Lead and staff, including coaching, training, and performance management
Oversee authorization workflows to ensure timely approvals and minimize delays in patient care
Manage payer processes, including high-volume procedures, denials, and appeals
Partner with clinical, operational, and leadership teams to align workflows and improve outcomes
Monitor performance metrics, drive process improvements, and ensure compliance with all regulations