Insurance Associate Claims Advisor - Hybrid/Fully Remote

The Jonus Group • Portsmouth, NH

4d • Hybrid

About The Position

Established agency seeking a detail-oriented person who demonstrates strong knowledge and understanding of the insurance claims process across both Personal and Commercial Lines. The candidate will be comfortable communicating with clients, carriers, adjusters, and vendors while effectively monitoring claims from initial reporting through resolution.

Requirements

• Experience handling Personal and Commercial Lines claims.
• Strong organizational skills with the ability to establish and maintain accurate electronic claim files.
• Ability to monitor open claims, including milestones, reserve changes, settlement activity, outstanding items, and claim closures.
• Ability to identify delayed or stalled claims and follow up with adjusters and carriers to ensure timely progress.
• Prior experience in a client-facing role, building and maintaining strong client relationships.
• Ability to communicate claim status, answer general claim questions, and explain next steps clearly and professionally.
• Demonstrated empathy and professionalism when assisting clients through difficult or complex claim situations.
• Strong attention to detail with the ability to maintain thorough documentation of claim activity, conversations, correspondence, and supporting documentation.
• Ability to organize claim files in accordance with agency documentation and compliance standards.
• Ability to work independently or as part of a team to support the Claims Department and overall agency operations.
• Strong problem-solving and follow-up skills.

Nice To Haves

• Experience working in an insurance agency or brokerage setting.

Responsibilities

• Receive, report, and document new claims with insurance carriers.
• Monitor open claims, including milestones, reserve changes, settlement activity, outstanding items, and claim closures.
• Identify delayed or stalled claims and follow up with adjusters and carriers to ensure timely progress.
• Communicate claim status, answer general claim questions, and explain next steps clearly and professionally.
• Assist the Claims Manager to advocate for timely and fair claim resolution.
• Organize claim files in accordance with agency documentation and compliance standards.
• Assist the Claims Manager with daily workflow management, claim diaries, reports, summaries, department projects, and process improvements.
• Work independently or as part of a team to support the Claims Department and overall agency operations.
• Escalate concerns to the Claims Manager when appropriate.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed