Insurance and Reporting Coordinator

Strathcona County•Sherwood Park, AB

3h•CA$61,807 - CA$77,259•Hybrid

About The Position

The Insurance and Reporting Coordinator provides support to the corporate insurance management program comprised of various insurance policies, helping to maintain service quality both internally and externally. This position proactively tracks all insurance claims to ensure consistent service and a high level of communication and documentation. The role also administers the reporting cycle and ad hoc requests, which includes providing accurate, decision-ready summaries, dashboards, and trend analyses. The coordinator helps to maintain insurance records, compliance certificates, and mandatory proof of insurance for all County assets, while liaising with other departments. This position also provides administrative support as required, including branch coordination, report writing, presentation formatting, and SharePoint document management.

Requirements

Post secondary education with a minimum of three years work experience in an insurance or legal environment, and related insurance certification
Experience building and maintaining dashboards for insurance reporting or similar
Administrative experience and proficiency in Microsoft Word, Excel, PowerPoint, SharePoint and Outlook
Ability to manage sensitive or confidential matters with diplomacy and professionalism
Strong written communication skills with high attention to detail and organization
Excellent interpersonal and customer service skills to communicate effectively with internal and external customers in a positive manner

Responsibilities

Build, maintain, and continuously improve executive-level insurance reporting, including claim volumes, emerging trends, root-cause themes, coverage considerations, financial impacts, and full-costing/total exposure
Receive, document, and triage all incoming insurance claims in accordance with our internal directive
Build and maintain an insurance dashboard to track and report on all claims under the insurance program, including key performance indicators
In partnership with Treasury, complete regular financial reconciliation and support management of the self-insurance program’s liabilities and reporting requirements
Prepare insurance claim approval, denial, or third-party adjudication for Manager approval in alignment with insurance claims directive
Work with advisors and department representatives to ensure that consistency is applied across all risk portfolios
Provide professional and confidential administrative support to branch managers, senior advisors, and leadership teams including prioritizing correspondence, schedules, and meetings, ensuring timely coordination and follow up
Contribute to department wide priorities by working collaboratively across branches, including providing back up support and assisting with procurement as required