Insurance Agency Manager

Berkshire Hathaway GUARD Insurance Companies•Wilkes-Barre, PA

1d•Hybrid

About The Position

Good Things Start Here. Good things are happening at Berkshire Hathaway GUARD Insurance Companies- and you can be part of it! We are an A+ (Superior) rated, nationwide Property & Casualty insurer backed by Berkshire Hathaway. With supportive leadership, collaborative teams, and opportunities to grow, GUARD is a place where people build meaningful, long‑term careers. Good Things You Can Count On. Hybrid schedule: 2 days remote / 3 in‑office Predictable hours (no nights, weekends, or holidays) Competitive pay + generous PTO Medical, dental & vision starting day one 401(k), tuition reimbursement & longevity bonuses

Requirements

Bachelor's degree or equivalent professional experience.
7+ years of experience in the insurance industry.
3+ years of leadership experience managing sales, service, or agency operations teams.
Experience leading operational improvements and business growth initiatives.
Strong analytical, problem-solving, and decision-making skills.
Excellent communication, coaching, and people leadership abilities.

Nice To Haves

Active insurance license.
Experience leading cross-functional teams.
Familiarity with agency management systems, CRM platforms, and reporting tools.

Responsibilities

Lead the overall operations and performance of the agency.
Partner with leadership to develop and execute strategic initiatives that support growth and efficiency.
Manage and coach supervisors overseeing Sales Operations and Service Operations.
Support and develop a team of producers responsible for selling GUARD products.
Monitor agency performance and identify opportunities to improve sales, service, retention, and workflow efficiency.
Ensure teams are properly staffed, trained, and equipped to meet business objectives.
Build career development and succession plans for team members.
Use operational and production data to guide decision-making and improve performance.
Maintain high service standards and a positive experience for customers and business partners.
Work closely with internal and external stakeholders to identify new business opportunities.
Ensure compliance with insurance regulations, carrier requirements, and company standards.
Develop training programs and promote strong documentation and file management practices.