Insurance Advisor

BlueCross BlueShield of Tennessee • Memphis, TN

2d

About The Position

BCBST is hiring a customer-focused Insurance Sales Advisor, preferably located in the Memphis area. The role combines member service, consumer education, and consultative sales across health and supplemental insurance products. The advisor resolves member needs on first contact, explains benefits, researches claims, supports plan selection, helps members use tools and resources, and assists with premium payments and community resources.

The advisor educates consumers about Marketplace options through informational meetings and one-on-one enrollment support, including use of healthcare.gov as needed. The role also sells health, life, dental, vision, accident, and hospital indemnity plans, and develops engagement campaigns with community organizations and groups to encourage center traffic and community involvement. The position requires 100% travel across the state and is 100% market based. Bilingual skills are a plus. The company encourages responsible use of AI-enabled tools, following established workflows, templates, and policies.

Requirements

• High school diploma or equivalent.
• At least 3 years of experience in a support function or customer service.
• Active Tennessee Life and Health license at hire, or obtain it within 90 days of hire.
• Medicare Certification (AHIP) to sell Senior Markets Products at hire, or obtain it within 90 days of hire and maintain it annually.
• Certification to sell Qualified Health Plans at hire, or obtain it within 90 days of hire and maintain it annually.
• Ability to work flexible hours to meet business needs.
• Proven decision-making and problem-solving skills.
• Willingness to work weekends and/or take 24-hour call.
• Willingness to travel 100% across the state.

Nice To Haves

• Bilingual skills.
• Location in the Memphis area is preferred.

Responsibilities

• Provide first-contact resolution for consumer-center member service inquiries, including explaining benefits, researching and explaining claims, assisting with plan selection, helping members use tools and resources, supporting premium payments, and connecting members with community resources.
• Educate consumers about Marketplace products by conducting informational meetings and supporting one-on-one enrollment through healthcare.gov as needed.
• Sell health, life, dental, vision, accident, and hospital indemnity insurance plans.
• Develop, implement, and execute targeted engagement campaigns with community leaders, business owners, retirement communities, nursing homes, and minority groups to drive center traffic and community engagement.
• Travel across the state as required for the mobile center position.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED