Insurance Administrative Assistant

STEELE INSURANCE ASSOCIATES INC•St. Clairsville, OH

2d•$34,000 - $40,000•Onsite

About The Position

This role provides essential administrative support within an insurance agency, focusing on client and policy administration, customer service, team support, and compliance. The position operates in a full-time, office-based setting within a fast-paced environment that requires managing time-sensitive deadlines. The role involves collaboration with producers, account managers, carrier partners, and leadership.

Requirements

High school diploma required
Strong organizational skills
Strong communication skills
Strong multitasking skills
Strong attention-to-detail skills
Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.

Nice To Haves

Associate's or Bachelor's degree preferred
1–2 years of administrative or insurance industry experience preferred
Property & Casualty license preferred, or willingness to obtain.

Responsibilities

Maintain and update client files, policy records, and certificates of insurance.
Process policy changes, endorsements, cancellations, and renewals in the agency management system.
Issue certificates of insurance (COIs) and auto ID cards upon request.
Assist with binding coverage and submitting applications to carriers.
Serve as a first point of contact for client inquiries via phone and email.
Respond to routine coverage questions and direct complex matters to licensed staff.
Support producers and account managers with submissions, proposals, and renewal packages.
Prepare correspondence, reports, presentations, and marketing materials.
Schedule meetings, manage calendars, and coordinate with carriers and underwriters.
Ensure all policy and client documentation meets regulatory and agency standards.
Maintain organized electronic and physical filing systems.
Track expiration dates, renewal timelines, and follow-up activities.