Insurance Account Director
About The Position
At MCI, we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities, and contribute to the success of a globally expanding, industry-leading organization. This is a senior-level position requiring experience in P&C account management. Experience in BPO insurance contracts, contact center operations, client services, or account management is preferred. In addition, responsibilities of this role include managing client communications, nurturing key relationships, and keeping track of all necessary documentation, paying close attention to any policy changes, important deadlines, and legal regulations. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
Requirements
- Requires 10+ years of insurance experience building and managing Property and Casualty and Life insurance programs.
- Ability to work professionally in a fast-paced environment.
- Proficient in Microsoft Office Suite products.
- Experience managing complex business process.
- Effective communication skills.
- Problem-solving and analytical ability.
- Must be authorized to work in the country where the job is based.
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
- Must be willing to submit to drug screening.
Nice To Haves
- Experience in BPO insurance contracts, contact center operations, client services, or account management is preferred.
- Professional designation (CPCU/CIC/AAI/CISR) preferred.
Responsibilities
- Manage the day-to-day client relationship including strategic planning, change management, process creation and adherence, and service delivery.
- Act as the primary point of contact for our P&C clients and the MCI operations and shared services team.
- Develop a detailed understanding of client products and services.
- Manage growth and oversee the sales operation.
- Improve and strengthen existing P&C programs.
- Provide input, innovation, and support to the Management Team.
- Project management of new launches and initiatives, including process design and implementation.
- Ensure program efficiency and financial performance.
Benefits
- Paid Time Off
- Paid holidays
- Incentives & Rewards (cash bonuses, prizes)
- Comprehensive medical coverage (for full-time employees after 60 days)
- Dental coverage (for full-time employees after 60 days)
- Vision coverage (for full-time employees after 60 days)
- MEC medical plans (for all employees after 30 days)
- Retirement savings programs
- Short-term disability coverage
- Life insurance options
- Supplemental Insurance (Accident and critical illness insurance)
- Paid Training
- Casual Dress Code
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
