Essential Duties Performs on-site demand and contract field services to support the customers’ installed based for instrumentation, to include diagnostic, troubleshooting, calibration and start-up and commissioning services. Recommends approaches on repairs, replacements and upgrades. Provides informal and on-the-job customer training. Effectively communicates customer needs and opportunities to the organization; and utilizes technical skills and abilities to develop tactics and strategies to support those customer needs. Partners with the sales team to execute tactics and strategies to improve customer satisfaction and service growth through available service programs. Reports performance measures toward goals. Executes timely completion of all required reports, certificates and relevant documents. Adheres to all safety and quality rules and regulations. Performs other duties as assigned. Regular and predictable attendance is essential for this position. The above list of duties and responsibilities does not constitute the entire list and the list can be changed, when necessary, at the discretion of management when business needs, customer demands, and other industry or job- related circumstances arise. This position has three levels within the job. Progression through each level depends on specific knowledge, skills and abilities. Evaluations are conducted and employees are assessed on growth and major competencies. Level requirements can be found on the company’s intranet.
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Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
101-250 employees