Instructor

Elevance Health•San Juan, PR

3d•Hybrid

About The Position

The Instructor is responsible for facilitating performance-based learning events focused primarily on concrete skills related to operations processes. Carelon Global Solutions (CGS), a fully owned subsidiary of Elevance Health, is a healthcare solutions company that is simplifying complex operational processes to improve the health of the healthcare system. Our Puerto Rico location operates a bilingual Spanish and English call center, providing clear and precise answers to customer queries.

Requirements

Requires a BA/BS in related field; or any combination of education and experience, which would provide an equivalent background.

Nice To Haves

Fully Bilingual (English & Spanish). Must be able to write, read and speak both languages in a proficiency level.
2 year experience in a front line operations position preferred.
Minimum 2 years of experience facilitating training in healthcare industry strongly preferred.

Responsibilities

Facilitates learning events that are performance-based in nature and across multiple platforms.
Assists in rapid course development methodologies.
Exercises classroom management, including learner performance and escalates issues to Learning & Development and client leadership when necessary.
Assists in completion of service level agreements, participates and assists in identifying training needs to determine appropriate learning solutions.
Measures, tracks and evaluates learner and client satisfaction.
Thinks and acts globally and is aware of learning and cultural differences both domestically and globally that drive learner effectiveness.
Keeps technical skills updated.
Travels to worksite and other locations as necessary.