Instructor Scheduling Agent - Summer 2026

Alterra•Deer Valley, WA

2d•Onsite

About The Position

Deer Valley Resort, nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City, is seeking a Seasonal Classic Instructor Scheduling Agent for Summer 2026. This role involves assigning and coordinating daily and future lesson assignments, scheduling, and activities for Mountain Bike Coaches and Summer Camp Counselors. The agent will ensure daily activities are accurately accounted for from beginning to end, perform phone and front sales work, and assist with all daily summer Skier Services operations as needed. The resort prides itself on a diverse workforce where everyone feels welcome, appreciated, and valued.

Requirements

Minimum 18 years of age
Excellent communication and guest service skills
Seven-day-a-week availability, typically four days at 8-10 hours per day
Computer proficient; able to type 35 wpm; MS Word and Excel applications
Ability to multi-task; detail oriented and attentive to follow through
Organized, motivated, keep a positive attitude, and remain calm during high stress times
Able to self-manage their time and responsibilities
Exemplify a strong work ethic
Function as a team player
Interact with members of Skier Services peer group, instructors, agents, and supervisors in a positive and professional manner
Interact positively with other Deer Valley Resort employees
Communicate any suggestions or concerns to manager in a timely manner
Speak and act professionally while on duty
Support/follow Deer Valley Resort policies and procedures and DV Employee Handbook guidelines
Be a good example to those around you with a positive, supportive attitude

Nice To Haves

Operational knowledge of all Deer Valley proprietary Skier/Summer Services computer systems, including but not limited to DVSS and Crystal reporting

Responsibilities

Coordinate Bike Coaches’ daily scheduling, including but not limited to, getting all lesson information from the guest to biking guide, entering all lesson information into the system, updating all daily reports, monitoring the inventory for current day’s and future assignments, and following up with guides and guest on lesson requests
Coordinate Summer Camp counselors’ scheduling, including but not limited to, monitoring the inventory for current day’s and future Summer Camp availability. Follow up with Summer Camp management team
Communicate and work closely with the Reservations, Retail and Sales, Summer Camp, Ticket Office, Rental Shop and Administrative departments regarding all requests and unassigned lessons
Communicate and support all departments with their specific programs, as well as assisting them with questions and reports; operate a two-way radio device
Process or be a liaison for handling all outstanding summer divisional accounts, working with divisional accounting department to resolve guest disputes, inquiries, and guest statements
Assist with departmental training; DVSS, Teams, etc.
Assist departments in critical situations
Work as a back-up agent; Reservations and Camp desk
Handle phone calls regarding lesson information and questions
Clean and organize desks in the Advanced Scheduling office and shared bike coach area on a daily basis
Perform all other assigned duties and responsibilities when appropriate

Benefits

Deer Valley season pass
Free skiing or riding at other Alterra Resorts and select local Utah resorts
Friends and family ski discounts
Free staff ski lessons and discounted rentals (winter staff only)
Subsidized meals at Employee Dining Rooms offered for staff while on shift
Subsidized housing options available for seasonal full-time staff
Discounts for staff members at restaurants, shops, and service providers in Park City
Healthcare options are available for staff members
401k plan with company match
NEW starting wage of $20 per hour
Ski privileges