Instructor, Passenger Operations

Porter Airlines Inc.•Toronto, ON

6d•Onsite

About The Position

Reporting to the Manager, Airport Operations Training, this position is responsible for initial and recurrent training of all Passenger Operations team members and ground handler trainers in company policy and procedures, regulatory requirements and computer systems. This role also supports the development of training courses and passenger operations procedures. Passenger Operations teams include but are not limited to Customer Service Representatives.

Requirements

Minimum of 1 year in Airport Operations or equivalent experience
Superior written and verbal communication skills
Ability to prioritize and manage multiple tasks at the same time
Highly motivated and self-directed with a keen attention to detail
Ability to adapt quickly to new situations, problem solve and affect positive change in a fast paced, dynamic environment
Flexibility and availability to work varied hours including weekends as required
Able to travel on short notice for up to four weeks
Able to hold and maintain a valid Canadian/U.S Passport (required for travel)
Able to hold and maintain a valid Restricted Area Identification Card
Able to hold and maintain appropriate work permits for US station training
High proficiency in G Suite and Microsoft Office Suite
Excellent attendance record

Nice To Haves

Training and Adult Facilitation experience is an asset
Preference will be given to those who are fluently bilingual (English/French or English/Spanish)

Responsibilities

Conduct initial and recurrent training of Passenger Operations team members
Conduct training of new and returning team members and ground handlers for station openings and restarts, providing additional support as required
Conduct qualification and re-qualification training for Station Trainers and OJT Assessors
Measure results of training using appropriate methods for determining participant reaction, amount of learning, retention, and ability to demonstrate new skills
Provide individual coaching and feedback
Assist with classroom management and conduct performance related meetings as required
Maintain team member training records
Assist in the development of standardized syllabus and training lessons for initial, recurrent, and regulatory training of Passenger Operations team members
Assist in the development and facilitation of training workshops on new procedures for various client groups
Support the design of e-learning courses to effectively deliver online training through the companies Learning Management System (LMS)
Support administration of Airport Operations Learning Management System (LMS)
Perform periodic checks to assess Passenger Operations team member compliance with policies and procedures and identify requirements for supplemental training
Perform periodic checks to assess Station Trainer compliance with policies and procedures, training standards and identify requirements for supplemental training
Assist in incorporating procedural changes into all applicable training programs
Provide support for Station Managers in training new materials and procedures
Provide training and support to Station Leads/OJT Assessors to promote a consistent standard of on-the-job training
Develop and improve communication system between operational groups
Coordinate training events including booking flights, hotels and training space as required
Actively participate in Porter’s Safety Management System (SMS) including reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy
Conduct investigations and root cause analysis of Airport safety issues identified through the Porter Safety Management System
Support the development and implementation of corrective action identified through Porter’s Safety Management System as it relates to Airport Operations
Understand, demonstrate and role model Porter’s values, while ensuring a commitment to safety and promoting a world class learning environment
Other duties as assigned