Instructor - Customer Service Program
About The Position
The Customer Service Specialist program instructor will teach the following courses: “Customer Relationship Management”, “Professional Communication/Call Center”, “Case Studies in Customer Service”, and “Customer Service as a Career.” The instructor will be responsible for planning and delivering approved curriculum. Teach up to 27.5 hours week. Prepare lesson plans. Deliver lectures and facilitate project-based learning (PBL) on various hospitality industry topics. Assist students in the learning process. Evaluate and monitor student progress. Keep necessary records to report satisfactory academic progress (SAP) to the campus dean. Attend quarterly instructor in-service meetings. Stay abreast with the novelties in teaching by attending professional development activities outside of CSI. Organize and lead field trips for students at least once per quarter. Actively contribute to program improvement. Provide academic advising and support to students.
Requirements
- Bachelor’s degree or higher in Customer Service or a related field.
- If the degree is not in a related field, candidates must have at least two years of related work experience or evidence of specialized training or competency related to field and industry.
- Regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; talk and hear.
- Specific vision abilities required: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Responsibilities
- Teach up to 27.5 hours per week.
- Prepare lesson plans.
- Deliver lectures and facilitate project-based learning (PBL) on various hospitality industry topics.
- Assist students in the learning process.
- Evaluate and monitor student progress.
- Keep necessary records to report satisfactory academic progress (SAP) to the campus dean.
- Attend quarterly instructor in-service meetings.
- Stay abreast with the novelties in teaching by attending professional development activities outside of CSI.
- Organize and lead field trips for students at least once per quarter.
- Actively contribute to program improvement.
- Provide academic advising and support to students.
Benefits
- Paid Time Off
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
