Instructor – Client-Facing Systems Implementation Training

Management Concepts•Washington, DC

10d•Hybrid

About The Position

Management Concepts is seeking experienced Instructors to support a large-scale enterprise technology implementation and training program for a Federal Government agency. Instructors will deliver instructor-led and virtual instructor-led training to designated agency trainers and end users supporting the implementation and adoption of an enterprise-wide acquisition systems solution. The successful candidate must possess extensive experience delivering training during large-scale enterprise system implementations, including training both trainers and end users. Candidates must also have a strong professional background in Federal Government acquisition, procurement, and contracting and demonstrated expertise delivering Train-the-Trainer (TTT) programs. This role also serves as a lead delivery and instructor-readiness resource, helping ensure instructors are prepared to provide accurate, consistent, role-based training across virtual and in-person modalities.

Requirements

Minimum of 10 years of experience delivering training to both trainers and end users on large-scale enterprise systems implementation, modernization, upgrade, or deployment projects.
Demonstrated experience training users during major enterprise technology deployments comparable in complexity and scope to SAP, Oracle, Hyperion, Enterprise Resource Planning (ERP), financial management, acquisition/procurement, or comparable large-scale enterprise business applications.
A minimum of 5 years' experience delivering training for Federal acquisition, contract-writing, procurement, or financial-management systems.
Extensive experience delivering Train-the-Trainer programs, including preparing, coaching, qualifying, and assessing instructors who will independently deliver system training to end users.
Strong professional background in Federal Government acquisition, procurement, and contracting, including operational knowledge of the Federal Acquisition Regulation (FAR), Veterans Affairs Acquisition Regulation (VAAR), acquisition lifecycle activities, pre-award and post-award processes, procurement workflows, contracting roles, and Federal contracting operations.
Demonstrated experience delivering both Instructor-Led Training (ILT) and Virtual Instructor-Led Training (vILT), with strong classroom facilitation, presentation, questioning, learner-management, and learner-engagement skills.
Experience facilitating hands-on software exercises, transaction-based exercises, demonstrations, simulations, sandbox environments, test-script scenarios, or other production-like training environments and performance-support materials.
Ability to learn and clearly explain complex enterprise software workflows, role-based transactions, technical concepts, and acquisition-related business processes to technical and nontechnical audiences with varying levels of system experience.
Ability to follow established course designs and maintain consistent delivery standards across a large-scale instructor team while adapting facilitation methods appropriately to the content and learner audience.
Ability to collaborate effectively with instructional designers, project managers, training coordinators, business analysts, application coordinators, system and acquisition SMEs, producers, program leadership, and government stakeholders.
Must reside in the Washington, DC–Maryland–Virginia (DMV) area and be available to attend regular in-person meetings, instructor preparation sessions, and other project activities in Frederick, Maryland.
Must be willing to travel to agency facilities or other designated training locations when in-person training is required.
Must be able to deliver virtual training from a professional remote training environment when assigned.
Must be eligible to obtain and maintain any required Federal Government security clearance, Public Trust designation, background investigation, or suitability determination associated with the contract.

Responsibilities

Deliver role-based Instructor-Led Training (ILT) and Virtual Instructor-Led Training (vILT) to designated trainers, end users, administrators, application coordinators, and other identified roles supporting adoption of the agency's acquisition system platform.
Lead scenario-based, transaction-based, and hands-on system exercises using sandbox, simulation, training, or other production-like environments and representative data to demonstrate end-to-end workflows.
Integrate Federal acquisition business processes with system instruction so learners understand system transactions, decision points, approvals, downstream impacts, and when and why specific actions are required across the acquisition lifecycle.
Deliver advanced technical training, as assigned, covering system configuration, permissions, troubleshooting, system administration, maintenance, reporting functions, and support/escalation procedures.
Lead instructor-readiness activities and complete structured knowledge transfer with implementation-team members, business analysts, application coordinators, system SMEs, and acquisition SMEs before live delivery begins.
Develop and maintain familiarity with acquisition-system workflows, role-based transactions, system configuration, test-script scenarios, reporting functions, system releases, configuration changes, and common learner questions.
Use approved instructor guides, participant guides, demonstrations, job aids, dynamic training guides, and other course materials while reinforcing consistent system processes, business practices, facilitation methods, and instructional standards.
Identify recurring learner questions, content or exercise issues, and system challenges; coordinate with project leadership, instructional designers, business analysts, and SMEs to resolve issues and improve training materials and delivery.
Support course rehearsals, release-readiness activities, office hours, refresher/remedial training, post-training reinforcement, targeted learner support, and deployment-stabilization activities following launch.
Model effective interactive virtual and classroom facilitation and ensure delivery follows approved curriculum, accessibility practices, security and privacy requirements, and applicable training procedures.
Deliver comprehensive Train-the-Trainer (TTT) instruction to designated On-Site Trainers.
Prepare trainers to independently and consistently deliver approved system training to end users.
Facilitate instructor teach-back exercises and provide constructive coaching and feedback.
Evaluate trainer readiness based on content mastery, system proficiency, facilitation skills, accuracy of demonstrations, and ability to manage learner questions.
Coach instructors on delivery techniques, demonstrations, hands-on exercises, learner engagement, and management of common training challenges.
Reinforce use of approved instructor guides, timing, demonstrations, practice activities, debrief questions, FAQs, and escalation procedures.
Work collaboratively with other instructors during TTT delivery, including courses requiring a two-instructor delivery model.
Support trainer qualification, refresher sessions, and ongoing knowledge transfer to build and sustain the client's internal training capacity.
Provide delivery leadership and coaching to promote consistent facilitation practices across the instructor team.