Instructional Technologist 1

Boise State University • Boise, ID

3d • Onsite

About The Position

The Instructional Technologist 1 provides technical support and operational management for learning technology systems. This role focuses on maintaining and managing IT infrastructure, resolving technical issues, and analyzing technology trends to support institutional goals. Working under close supervision, the incumbent develops professional competencies while contributing to department operations and user support. The Learning Technology Solutions (LTS) department provides coordination, management, and advanced technical support for instructional technology. This position requires the candidate to live in Idaho or be willing to relocate if hired. This position does not qualify for any type of Visa sponsorship, now or in the future. This is an entry-level professional role with limited or no prior experience, where the incumbent learns to use professional concepts to resolve problems of limited scope and complexity under close supervision while achieving day-to-day objectives. The role is typically focused on self-development and requires theoretical knowledge through specific education and training.

Requirements

• Bachelor’s degree or equivalent professional experience.
• Excellent communication (oral and written), interpersonal, organizational and time management skills, with ability to take ownership and complete assigned tasks.
• Analytical and detail oriented, with excellent problem solving skills and with ability to multitask.

Responsibilities

• May be expected to instruct students and instructors in problem solving, as it relates to department subject matter.
• Create and maintain user groups and permissions for all departmental IT assets.
• Manage, test and deploy features and services.
• Resolve escalated issues and coordinate with Tier 1 (Helpdesk), application administrators and vendors as appropriate to ensure timely and successful resolution.
• Document internal processes, policies and procedures.
• Create custom documentation for internal audiences (sub-administrators, e-Campus Center, etc.).
• Assist department subject matter researchers with related needs.
• Interpret learning technology trends in data visualization and dashboard utilization to identify opportunities for enhanced tool functionality, improved user adoption, and alignment with institutional effectiveness goals.
• Perform other duties as assigned.

Benefits

• 12 paid holidays AND the University is closed between Christmas and New Year's (requires use of 3 vacation days)
• Between 12-24 annual paid vacation days for full-time Professional and Classified staff depending on position type and years of service
• 10.76% University contribution to your ORP retirement fund (Professional and Faculty employees)
• Excellent medical, dental and other health-related insurance coverages
• Tuition fee waiver benefits for employees, spouses and their dependents

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level