Instructional Tech System Specialist

MTSU Jobs•Murfreesboro, TN

About The Position

This position will provide professional microcomputer and audio/visual support for MTSU owned or occupied spaces via phone, email, and in person. This position also provides expertise in enterprise software deployment over the network to approximately 8,000 computers across the MTSU campus. In this role the technician will perform deployment, installation, support, and training of these enterprise level software packages. This position documents all support interactions in the current ticketing system. In the absence of the System Administrator over MDM, this position will serve as a backup for those responsibilities. As needed, this position will participate in cross-departmental and/or University committees and perform other related tasks or special projects as assigned. This position must remain knowledgeable about new and emerging learning spaces technologies, and continue to be innovative in order to provide the highest quality instructional technology environment.

Requirements

Bachelor's degree preferably in computer science, engineering, information systems or related area required. An Associate's degree in related area and five (5) years extensive work experience or seven (7) years extensive work experience may also be substituted in lieu of a degree.
Three (3) years extensive experience with installation, maintenance, troubleshooting, and repair of microcomputers (both PC and Macintosh) and peripherals.
Experience should include the installation, service, and support of Windows 11 as well as Mac OS X 15.0 and higher.
Two (2) years of experience creating software packages for mass deployment utilizing a software distribution system such as ECM or InTune.
Experience with Powershell and remote tools.

Nice To Haves

Experience with installation, service, and support of instruction and audio/visual systems preferred.

Responsibilities

Provide professional microcomputer and audio/visual support for MTSU owned or occupied spaces via phone, email, and in person.
Provide expertise in enterprise software deployment over the network to approximately 8,000 computers across the MTSU campus.
Perform deployment, installation, support, and training of these enterprise level software packages.
Document all support interactions in the current ticketing system.
Serve as a backup for the System Administrator over MDM in their absence.
Participate in cross-departmental and/or University committees and perform other related tasks or special projects as assigned.
Remain knowledgeable about new and emerging learning spaces technologies, and continue to be innovative in order to provide the highest quality instructional technology environment.