Instructional Support Technician

California State University, Long Beach • Long Beach, CA

2d • $4,184 - $6,096 • Onsite

About The Position

Join the vibrant community at California State University, Long Beach (CSULB)! Located just three miles from the Pacific Ocean, CSULB offers an inspiring workplace and an exceptional Southern California lifestyle. Our 322-acre campus serves more than 42,000 students and is known for its commitment to student success, innovation, and impactful academic and research initiatives. As a member of the CSULB community, you’ll experience a dynamic environment filled with cultural landmarks, collaborative energy, and opportunities to make a meaningful difference. Long Beach blends coastal relaxation with urban vibrancy, offering miles of beaches, year-round sunshine, a thriving arts and food scene, and convenient access to both Los Angeles and Orange County. It’s an ideal place to grow your career while enjoying everything Southern California has to offer. Join the California State University (CSU) and explore career opportunities that advance student success and strengthen California’s future—offering competitive compensation, comprehensive benefits, and professional growth.

Requirements

• Equivalent to two years of experience providing instructional support services for a unit or discipline, acting as a student assistant, or in producing materials or supplies related to the discipline required.
• The ideal candidate is a highly adaptable and self-motivated professional with extensive experience using a variety of computer software programs, including Microsoft Office, PeopleSoft/Oracle, Qualtrics, databases, e-mail, and internet-based applications.
• They possess a strong IT background with expertise in AV equipment and are trained in the setup and operation of electronic patient simulators or similar technology.
• Able to work independently with minimal supervision, they demonstrate exceptional communication and customer service skills through professional telephone, e-mail, and interpersonal interactions.
• The candidate has a thorough knowledge of standard office methods, practices, and procedures, along with the ability to quickly learn, interpret, and apply complex policies and procedures.
• They thrive in fast-paced environments, exhibiting flexibility, adaptability, and a commitment to delivering efficient, high-quality support and service.
• Ability to communicate with an ethnically and culturally diverse campus community.
• Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures.
• Ability to contribute to a positive university experience for each and every student and assist in achieving the university's commitment to a "vision of excellence."

Nice To Haves

• Experience in setting up and operating patient simulators (in person & computer based), or similar equipment preferred.
• Bachelor's degree in Computer Science, Healthcare, or Information Technology is preferred.
• Experience in healthcare simulation including maintenance, repair, and technical support of simulation equipment and/or medical device systems in a healthcare delivery setting, or equivalent combination of education and experience preferred.

Responsibilities

• Provides instructional, technical, and logistical support for the SON & Learning Center -Primary scheduler for SON rooms utilizing interactive calendar system. Assists Learning Center Director with the daily operation of Learning Center. Assists with SON student tracking systems.
• Responsible for the Equipment and maintenance, supply purchasing, and inventory including for the Learning Center - Performs regular inspections of the classroom audio-visual equipment to ensure they are in proper working order. Ensures that simulation labs are kept orderly on a daily basis.
• Assists faculty in simulation - Assists faculty with the setup and operation of equipment in the Nursing Learning Center including task trainers and simulation scenarios. Runs the simulators for simulation educational based activities.
• Supervises work study students - Supervises the Learning Center work-study students with guidance from the Learning Center Director.
• Monitors and schedules SON rooms and lab spaces - Monitors all rooms for functioning of equipment, replenishing of supplies, and general safety and cleanliness

Benefits

• Paid Time Off: Up to 24 vacation days per year (based on employee group and/or length of service), 14 paid holidays, and 12 sick days annually with unlimited accrual.
• Health Coverage: A variety of medical, dental, and vision plans.
• Retirement Plans: Participation in the CalPERS defined benefit plan, along with voluntary savings options such as 403(b), 401(k), and 457 plans.
• Educational Benefits: Tuition fee waiver programs for eligible employees; dependent eligibility varies by employee group and bargaining unit.
• Employee Assistance Program (EAP): Confidential counseling and support services for employees and their families.
• Additional Benefits: Wellness programs, professional development opportunities, and insurance options including life, disability, and pet insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree