INSTRUCTIONAL/LABORATORY ASSISTANT- Tutoring and Academic Support

Victor Valley College • Victorville, CA

1d • Onsite

About The Position

Under general supervision, provides routine instructional assistance and reinforcement to individuals or groups of students in the use of various equipment, computers, and software applications in non-technical instructional labs; assists in monitoring proper use of lab and associated equipment and software; responds to questions and assists students with needed subject matter; maintains various student records and files; prepares the lab for student use; and performs related duties as assigned. This classification is responsible for independently performing routine duties in support of instructional assistance and reinforcement in non-technical instructional labs. Positions at this level exercise judgment and initiative in their assigned tasks, receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit.

Requirements

• Equivalent to completion of the twelfth (12th) grade.
• One (1) year of experience performing lab support work relevant to the assigned area of instructional specialty.
• Mobility to work in a standard office and lab setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone.
• Finger dexterity to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment.
• Ability to lift, carry, push, and pull materials and objects up to 10 pounds.
• Knowledge of District curriculum and education requirements of the assigned subject area.
• Knowledge of principles, practices, procedures, and equipment of assigned subject area.
• Knowledge of tutorial techniques for students.
• Knowledge of operational characteristics of assigned audio-visual equipment and computer hardware/software.
• Knowledge of methods and techniques of troubleshooting lab equipment.
• Knowledge of business letter writing and the standard format for reports and correspondence.
• Knowledge of principles and practices of data collection and report generation.
• Knowledge of principles and practices of providing work direction and training.
• Knowledge of record keeping principles and procedures.
• Knowledge of District and mandated safety rules, regulations, and protocols.
• Knowledge of techniques for providing a high level of customer service by effectively interacting with students, staff, faculty, representatives of outside organizations, and members of the public, including individuals of diverse academic, socio-economic, ethnic, religious, and cultural backgrounds, physical ability, and sexual orientation.
• Knowledge of the structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
• Knowledge of modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.
• Ability to operate and troubleshoot computers and/or equipment related to the area of assignment.
• Ability to provide instructional assistance and direction or advice to students on the availability and uses of instructional materials and equipment.
• Ability to provide information and assistance to students and staff.
• Ability to ensure the care and security of assigned equipment, materials, and supplies.
• Ability to troubleshoot assigned lab equipment.
• Ability to issue and receive equipment and supplies.
• Ability to generate data and reports on lab activities.
• Ability to observe and objectively report on student performance, attendance, and behaviors.
• Ability to understand and follow oral and written directions.
• Ability to maintain records and prepare reports.
• Ability to understand, interpret, and apply all pertinent laws, codes, regulations, policies and procedures, and standards relevant to work performed.
• Ability to independently organize work, set priorities, meet critical deadlines, and follow-up on assignments.
• Ability to use tact, initiative, prudence, and independent judgment within general policy, procedure, and guidelines.
• Ability to effectively use computer systems, software applications, and modern business equipment to perform a variety of work tasks.
• Ability to communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
• Ability to demonstrate sensitivity to, and understanding of, the diverse academic, socio-economic, ethnic, religious, and cultural backgrounds of community college students.
• Ability to establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Nice To Haves

• Employees at Victor Valley College foster connection, belonging, and student-centered support from the first point of contact. This includes practicing behaviors such as the 10-foot rule, offering warm referrals, wearing nametags, and maintaining cross-department awareness to ensure students feel seen, supported, and valued.
• We cultivate a collaborative, culture-focused environment where every manager, faculty and staff member plays an active role in advancing student persistence and completion.

Responsibilities

• Provides instructional assistance and reinforcement to students and staff in instructional labs and maintains an appropriate environment that is conducive to learning.
• Maintains the lab, keeping a clean and orderly environment; stores, maintains, distributes, and accounts for inventory of equipment, software, and related materials.
• Researches and recommends supplemental lab exercises, and purchases of supplies, equipment, or materials for the lab to maximize instructional benefit.
• Troubleshoots and maintains lab equipment; contacts appropriate personnel or vendors as needed for trouble-shooting assistance and arranges for equipment repair or replacement; loads, restores, and restarts lab equipment, computers, and programs; performs data or software back-ups according to established procedures.
• Performs a variety of clerical duties; prepares, updates, and stores various student and class records and files, including scores, proctor exams, progress, and attendance; deletes records as directed; updates and assembles lab handouts, brochures, and other related materials.
• Orients, demonstrates, and provides instructions to students in the proper operation of computers, related software, printers, audio and video equipment, and calculators; demonstrates the proper use and operation of a variety of lab equipment, computers, and pertinent software applications in instructional labs.
• Collects, and reports data to anticipate the current and future needs of the instructional lab; prepares and updates lab reports to faculty and administrators.
• Observes and controls behavior of students according to approved procedures; tracks and reports progress regarding student performance, attendance, and behavior.
• Assists in coordinating, scheduling, advertising, directing, and curating events related to the instructional area, as assigned.
• Provides training and work direction to student workers and/or lab tutors, as assigned.
• Works productively and cooperatively with others by demonstrating respect, patience, and equitable treatment of all internal and external customers.
• Observes and complies with District and mandated safety rules, regulations, and protocols.
• Performs other related duties as assigned.

Benefits

• District paid medical, dental and vision insurance for the employee and dependents.
• District paid $50,000 life insurance policy for the employee.
• Participation in CalPERS
• 20 paid holidays
• 12 paid sick days
• 12 paid vacation days (annual accrual increases per years of service up to a max of 22 days per year).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED