Instructional Designers - Allstate Claims University
About The Position
Allstate is seeking Casualty Learning & Development Consultants to support the design and development of our Casualty Injury College, an innovative learning program focused on building adjuster capability and performance. In this remote role, you will create engaging, adult-learning experiences that strengthen claim judgment, evaluation accuracy, negotiation effectiveness, and customer communication skills. Working closely with business partners and subject matter experts, you will design practice-based, real-world learning solutions that drive measurable improvements in quality, cycle time, and customer satisfaction. If you have instructional design experience and exposure to insurance claims, particularly casualty or injury claims, we encourage you to apply and help shape the future of adjuster development at Allstate!
Requirements
- Proven experience designing and developing end-to-end learning solutions for adult learners.
- Strong knowledge of instructional design methodologies, adult learning principles, and performance-based learning strategies.
- Experience creating blended learning solutions, including ILT, vILT, eLearning, job aids, assessments, and performance support tools.
- Proficiency with instructional design and content development technologies (e.g., Articulate Storyline/Rise, Camtasia, Adobe Creative Suite, Microsoft 365, AI-enabled learning tools).
- Strong stakeholder management skills with the ability to partner effectively with SMEs, facilitators, business leaders, and cross-functional teams.
- Excellent communication, consultation, presentation, and relationship-building skills.
- Experience measuring learning effectiveness and leveraging data to drive continuous improvement.
- Ability to quickly learn complex business processes and translate them into effective learning solutions.
Nice To Haves
- Insurance, claims, financial services, or other regulated-industry experience preferred.
Responsibilities
- Designs and delivers learning offerings that are developed and aligned to business and enterprise strategy as part of an agile team; Ensures talent management practices are supported consistently within learning offerings.
- Maintains catalog of offerings and recommends content to meet business unit and enterprise needs.
- Participates in audit and quality reviews of learning systems.
- Coordinates the initial set-up of classes, which includes reviewing the class list and preparing materials for the class.
- Builds and maintains relationships with business partners, clients and cross-functional teams; Drive adoption of skills-based culture to empower and develop meaningful business-relevant skills through design and delivery of learning.
- Measures learning effectiveness and shares recommendations to help improve learner understanding; Provides support for learners as needed.
- Coaches and supports learners as they work through learning exercises.
Benefits
- Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.
- Monthly connectivity reimbursement to help offset internet costs for remote employees.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
