Instructional Designer

A1 Garage Door Service•Phoenix, AZ

About The Position

The Instructional Designer reports to the Director of Learning & Organizational Development and supports learning initiatives across the entire organization. This role is responsible for designing, developing, and maintaining high-quality learning solutions that drive performance, consistency, and workforce readiness. The Instructional Designer partners closely with subject matter experts, trainers, and operations to translate business and performance needs into effective, scalable learning experiences that deliver measurable impact.

Requirements

Strong expertise in instructional design, adult learning theory, and learning experience development.
Proven ability to design learning aligned with business and performance outcomes.
Excellent written communication skills, including the ability to write clear, concise, and grammatically correct content.
Exceptional attention to detail, with a demonstrated commitment to accuracy, quality control, and consistency.
Ability to manage multiple projects, prioritize effectively, and meet deadlines.
Experience collaborating with cross-functional stakeholders and influencing without authority.
Articulate 360 (Storyline, Rise)
Adobe InDesign
Adobe Illustrator and Photoshop
Microsoft Office (advanced)
Learning Management Systems (LMS) and Learning Experience Platforms (LXP)
SCORM / xAPI standards
Video editing tools (e.g., Camtasia, Premiere Pro, or similar)
Familiarity with accessibility standards (WCAG, Section 508) and emerging learning technologies, including AI-enabled tools
Business-Focused: Designs learning that directly supports organizational priorities and measurable performance outcomes
Detail-Driven: Consistently produces polished, error-free deliverables with strong attention to grammar, spelling, structure, and formatting
Quality-Oriented: Upholds high standards for instructional integrity, brand alignment, and learner experience
Efficient & Scalable: Delivers high-quality learning solutions with speed, efficiency, and reuse in mind
Consultative Partner: Works collaboratively with leaders, SMEs, and trainers while protecting instructional quality and effectiveness
Adaptable & Tech-Savvy: Quickly learns and applies new tools, technologies, and methodologies
Continuous Improver: Uses feedback, data, and results to refine learning solutions and increase impact over time

Responsibilities

Design and develop engaging, learner-centered training using adult learning principles and instructional design best practices
Translate organizational, operational, and performance needs into effective learning solutions
Create and maintain blended learning experiences, including instructor-led training, virtual learning, eLearning, job aids, and microlearning
Apply instructional design methodologies (e.g., ADDIE, Agile, Bloom’s Taxonomy) to ensure learning effectiveness
Partner with subject matter experts to gather content, validate accuracy, and ensure real-world applicability
Develop high-quality instructional materials using modern authoring and design tools
Ensure all learning deliverables meet organizational standards for accuracy, consistency, branding, and quality
Conduct thorough proofreading, editing, and quality control prior to deployment
Manage multiple projects simultaneously while meeting timelines and priorities
Maintain learning assets within LMS/LXP platforms and support enterprise-wide deployment
Incorporate feedback and data to continuously improve learning effectiveness