Instructional Designer

Workato • Palo Alto, CA

5h • $70,000 - $95,000

About The Position

Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time, driving efficiency and agility.
Trusted by a community of 400,000 global customers, Workato empowers organizations of every size to unlock new value and lead in today’s fast-changing world. Learn how Workato helps businesses of all sizes achieve more at workato.com.
Why join us?
Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company.
But, we also believe in balancing productivity with self-care. That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.
If this sounds right up your alley, please submit an application. We look forward to getting to know you!
Also, feel free to check out why:
Business Insider named us an “enterprise startup to bet your career on”
Forbes’ Cloud 100 recognized us as one of the top 100 private cloud companies in the world
Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America
Quartz ranked us the #1 best company for remote workers
As an Instructional Designer focused on driving adoption across Workato’s Orchestrate and Agentic products, you will design, develop, and deliver engaging learning experiences that enable customers, partners, and internal teams to master the Workato ONE platform. You will translate complex technical concepts into accessible, actionable content that shortens time-to-value and increases product usage.

Requirements

• Instructional Design Expertise: 3+ years of experience designing technical training for SaaS, integration, automation or AI products
• Technical Acumen: Ability to quickly learn and explain complex concepts (AI agents, MCP, APIs, data orchestration)
• Content Creation: Skilled in authoring tools (Articulate, Captivate, Camtasia, etc.) and multimedia production
• Collaboration: Experience working cross-functionally with Product, Engineering, and Customer Success teams
• Analytical Mindset: Use data and feedback to drive continuous improvement
• Communication: Excellent written and verbal communication skills

Nice To Haves

• Proven technical knowledge of low-code/no-code platforms, automation, or AI-driven products
• Experience with Workato or similar enterprise orchestration tools
• Strong knowledge of adult learning theory and instructional best practices
• Experience creating digital media (e.g., simulations, animated video, graphics, etc.)
• Experience using data to inform continuous improvement
• Experience developing training in a variety of delivery modalities (virtual, hands-on/experiential, instructor led, remote classroom, synchronous/asynchronous) for a variety of audiences

Responsibilities

• Curriculum Design: Develop and maintain learning paths, courses, and microlearning modules focused on Workato product adoption (e.g., Agent Studio, Enterprise MCP, API Platform), and contribute to internal curriculum initiatives as needed
• Content Development: Create instructional materials (videos, e-learning, documentation, job aids) that effectively explain Workato product concepts, features, and best practices, as well as support internal training initiatives
• Product Enablement: Collaborate with Product, Engineering, and Customer Success teams to ensure training aligns with customer lifecycle, GTM strategies, product capabilities and roadmap
• Scenario-Based Learning: Design practical labs and real-world scenarios (e.g., building and managing Genies, MCP servers and data orchestration workflows) to drive practical understanding
• Assessment & Certification: Develop assessments, quizzes, and certification programs that validate learner proficiency
• Continuous Improvement: Gather learner feedback and analytics to iterate and improve instructional content
• Product Thought Leadership: Stay current with AI agentic, automation, and integration trends to ensure Workato’s training is innovative and market-leading

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed