Operations Strategy & Enablement Instructional Designer - Remote

Cigna Healthcare•Bloomfield, CT

3d•$84,800 - $141,300•Remote

About The Position

We are looking for an experienced Instructional Designer to create learning and performance solutions that help employees succeed and deliver great customer experience. In this role, you will partner with business leaders to identify performance needs and design scalable solutions that improve employee readiness, productivity, and business results. This position is ideal for someone who enjoys solving business challenges, designing modern learning experiences, using data to drive decisions, and leveraging technology to improve performance.

Requirements

High School Diploma or GED required.
5+ years of experience designing learning and performance solutions in a corporate environment.
Strong knowledge of instructional design methodologies and adult learning principles required.
Experience analyzing performance challenges and identifying root causes.
Proven ability to design solutions that improve employee performance and business results.
Strong consulting, communication, facilitation, and stakeholder management skills.
Experience using data and performance metrics to evaluate and improve learning effectiveness.
Proficiency with instructional design tools such as Articulate Storyline.

Nice To Haves

Bachelor's degree or higher education preferred.
Certification in instructional design, learning, or performance improvement preferred.
Experience supporting operations, customer service, healthcare, or regulated industries.
Experience with tools such as Camtasia, Adobe Creative Cloud, or Vyond.
Experience leveraging AI, automation, and emerging technologies in learning and development.
Knowledge of knowledge management, performance support, and operational readiness strategies.

Responsibilities

Partner with leaders and stakeholders to identify performance gaps and recommend effective solutions.
Design, develop, and implement learning programs, performance support tools, knowledge resources, and communications.
Create engaging learning experiences using instructor-led, virtual, digital, and self-paced formats.
Apply adult learning principles, scenario-based learning, microlearning, and other modern instructional design techniques.
Use operational, quality, and learner data to measure effectiveness and drive continuous improvement.
Collaborate with subject matter experts and business partners to ensure solutions align with business goals.
Leverage AI, automation, and emerging technologies to improve learning outcomes and scalability.
Support enterprise standards, templates, and best practices for learning and performance enablement.
Mentor peers and promote a culture of continuous learning and innovation.