Instructional Designer

Crawford • Atlanta, GA

1d • Hybrid

About The Position

This role is responsible for designing, developing, and enhancing engaging learning experiences that support Crawford’s businesses, clients, and continuing education programs. The Instructional Designer partners with stakeholders to create high‑quality training across multiple delivery formats, including e‑learning, video, webinars, and instructor‑led sessions. Ready to design learning experiences that make a real impact? Apply now and help shape how teams learn, grow, and succeed.

Requirements

• Requires a college degree with an emphasis in insurance, risk management, education, adult education, or instructional design or an equivalent combination of education and experience.
• 3-5 years' experience required
• Experience with E-Learning authoring tools required.
• Possesses in-depth knowledge relating to the contents, requirements, and methodologies involved in instructional design and adult learning theory.
• Excellent training platform skills and group presentation skills.
• Excellent PC skills, including Microsoft Office Suite, Adobe Captivate, Articulate Storyline, or similar
• Ability to rapidly learn new software and applications as needed and develop learning solutions using these tools.
• Strong proficiency in training program development, project management, and curriculum planning
• Excellent organization skills and attention to detail.
• Excellent verbal and written communication skills.
• Excellent interpersonal skills.
• Excellent work ethic; proactive; demonstrates initiative in completing essential functions and assignments

Nice To Haves

• Experience in the insurance industry preferred.
• Distance learning methodologies, platforms, trends and instructional design methodologies an asset.
• Adult Education, or Instructional Design certificate a plus

Responsibilities

• Works with internal and external clients to assess training needs and determine and recommend a training solution.
• Researches and develops insurance topics and instructionally designs materials into an e-learning format as well as periodically revising existing training materials for information updates and adaptation of best practices in instructional design.
• Creates training videos or video clips for use in other training pieces.
• Creates, updates and enhances online performance support tools and technologies.
• Ensures that courses created for state adjuster continuing education meet the CE guidelines in the multiple states that require them, assisting support staff in the application and approval process as necessary, and keeping informed of updates to those guidelines to ensure compliance.
• Procures the assets for creating an e-learning course, including images, editing new and existing images, video, etc. and recording audio narrative for courses as necessary.
• Creates e-learning courses using GCMS (proprietary application), Articulate, Captivate and/or other authoring tools to create SCORM-compliant courseware.
• Conducts quality control of new training items created before their release to the field or clients.
• Tests training on KMC On Demand (LMS), LMS upgrades, offers feedback on functionality and testing of LMS upgrades, fields calls related to LMS.
• Participates in special training projects or performs duties in other areas as requested.
• Upholds the Crawford Code of Conduct

Benefits

• Hybrid work environment offering flexibility while staying connected to a collaborative Atlanta‑based team.
• Opportunity to design impactful learning solutions that support business growth and professional development.
• Exposure to diverse projects, tools, and partners across the organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees