Instructional Designer

American Credit Acceptance•Spartanburg, SC

9d•Onsite

About The Position

American Credit Acceptance (ACA) is seeking a collaborative, creative, and systems-savvy Instructional Designer to join our Learning & Development team. This role is ideal for a learning professional who enjoys designing engaging learning experiences, partnering with subject matter experts, and managing the learning systems that bring training to life at scale. You will play a critical role in designing and delivering high-quality learning solutions while also serving as a key owner and administrator of our Learning Management System (Cornerstone OnDemand). If you enjoy wearing multiple hats—designer, facilitator, problem-solver, and LMS expert—and want to make a real impact in a corporate environment, this role was built for you.

Requirements

2+ years of instructional design experience, including the practical application of instructional design theory, authoring eLearning courses, and managing multiple projects, preferably within a business environment.
2+ years of experience in developing eLearning modules using tools such as Articulate Storyline or equivalent.
Bachelor's degree (BA/BS) in Instructional Design, Technical Writing, Multimedia Design, Training, Education, or a related discipline
Familiarity with multimedia tools and technologies (e.g., video editing, graphic design).
Excellent project management skills, including prioritizing tasks and meeting deadlines.
Proficient user of the following products: Microsoft Office Suite (Word, Excel, PowerPoint, Publisher, Outlook) Adobe Premier Pro or Camtasia Studio Adobe Captivate or Articulate Storyline
Experience supporting and administering Learning Management Systems
Experience facilitating training for both hard and soft skills

Nice To Haves

Cornerstone on Demand
Video and audio recording and editing
PowToon or similar animation
Adobe Creative Suite (Photoshop, Illustrator, InDesign)
Knowledge of the indirect auto finance industry or financial services is a plus

Responsibilities

Instructional Design & Training Development Design, develop, and maintain engaging learning solutions across eLearning, instructor-led, virtual, and blended formats
Translate complex business, compliance, and technical topics into clear, learner-friendly experiences
Partner closely with subject matter experts to analyze needs, define learning objectives, and build effective curricula
Apply adult learning principles and instructional design best practices to drive meaningful learning outcomes
Facilitate training sessions as needed (in-person, virtual, or hybrid)
Learning Management System (LMS) Administration – Cornerstone Serve as a primary administrator and system owner for ACA’s LMS (Cornerstone OnDemand)
Manage day-to-day LMS operations, including: Course and curriculum setup User groups and permissions Manual assignments and adjustments
Ensure data integrity, system accuracy, and a positive end-user experience
Monitor system health, troubleshoot issues, and partner with IT, HR, and Cornerstone consultants as needed
Build dashboards and reports to track participation, completion, and learning impact
Configure the LMS to support online, hybrid, and instructor-led learning
Design and maintain custom LMS pages, welcome experiences, and dashboards using basic HTML/CSS
Measurement, Optimization & Continuous Improvement Analyze LMS data and learning metrics to inform decisions and improvements
Continuously evaluate and refine learning content
Stay current on learning technology trends and recommend enhancements that improve scale and effectiveness
Support audits, compliance reporting, and documentation needs