Instructional Designer

Fiserv

3d•Remote

About The Position

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Instructional Designer The Instructional Designer supports the development of associate knowledge, skills, and performance by creating high‑quality training programs aligned with business objectives. This role is responsible for designing and developing a broad range of learning materials—including classroom and virtual courseware, job aids, facilitator guides, assessments, presentations, and multimedia resources. Content will include both technical and non‑technical topics related primarily to the products, systems, and interaction skills essential for contact center associates. This position reports to the Learning Manager within the Customer Solutions Learning and Knowledge Solutions (LKS) Department.

Requirements

3+ years of an equivalent combination of educational background, related experience, and/or military experience; or a 4-year college degree in a related field
1+ years of experience collaborating with stakeholders and applying basic project management skills.
1+ years of experience designing and developing learning materials within a contact center or customer service environment.
Proficiency with design and development tools such as Adobe Creative Cloud and Articulate 360.
Demonstrated integrity, initiative, and the ability to work independently and effectively in a remote environment.
Good time management and project management with ability to work independently and manage multiple projects simultaneously.

Nice To Haves

Bachelor’s degree in related discipline.
Experience providing learning and development consulting.
Familiarity with instructional design and training delivery best practices.
A proactive approach to staying current with evolving instructional design methods and tools.
Certification or practical experience with ADDIE, Agile, SAM, or similar design methodologies.
Knowledge of Money Network products, procedures, and systems.

Responsibilities

Training Design & Development Develop a comprehensive suite of learning materials, including instructor‑led and eLearning content, job aids, facilitator guides, multimedia assets, and assessments for one or more product lines.
Create both technical and non‑technical training content with an emphasis on contact center operations and performance needs.
Methodology Application Apply the ADDIE instructional design model using a balance of structured and iterative approaches.
Integrate adult learning principles to ensure content is engaging, relevant, and effective for diverse learners.
Consulting & Collaboration Serve as a learning consultant to ensure training solutions align with evolving business priorities.
Partner with internal stakeholders—including Supervisors, Managers, Team Leaders, and external vendors—to validate content accuracy and business relevance.
Contribute to Customer Care Operations (CCO) initiatives by recommending, designing, and delivering instructional solutions in collaboration with cross‑functional teams.
Facilitation Support Provide guidance to facilitators on effective delivery of developed training materials.
Maintain and update training content to reflect current systems, processes, and best practices.
Continuous Improvement Recommend enhancements to curriculum design, development processes, and learning strategies within the LKS organization.
Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Benefits

Fuel Your Life program to support physical, financial, social, and emotional well-being
Paid holidays and generous time away policies
No-cost mental health support through Employee Assistance Programs
Living Proof program to recognize your peers’ extra effort with points used for rewards
Eight Employee Resource Groups to foster a collaborative culture
Unparalleled professional growth with training, development, and internal mobility opportunities
Retirement planning and discounted shares with the Employee Stock Purchase Plan
Medical, dental, vision, life, and disability insurance options available day one
Tuition assistance and reimbursement program
Paid parental, caregiver, and military leave