Instructional Designer Senior

USAA•San Antonio, TX

4d•$85,040 - $153,080•Hybrid

About The Position

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a Senior Instructional Designer on the Real Estate Lending Operational Change Management Team, you will play a critical role in shaping the learning experiences that support USAA Real Estate Lending. You will partner strategically with business SMEs to analyze needs, design, and develop engaging learning solutions using industry-leading instructional design methods and technologies. Your expertise will be instrumental in facilitating operational changes, enhancing employee skills, and ensuring the successful adoption of new processes and systems. You will also partner with business leaders and Learning Performance Consultants to gather and validate learning requirements (performance requirements, measures of success, terms, and conditions). Perform analyses, design, and develop learning curriculum to improve performance of USAA employees. Assess the learning outcomes that need to be achieved, understand the performance expectations and gaps, and assist in deriving the appropriate learning solution. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ or Tampa, FL. Relocation assistance is not available for this position.

Requirements

Bachelor’s degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
6 years progressive work experience in complex instructional design projects to include advanced knowledge and application of instructional design methodologies and multi-media development tools.
Advanced skills in instructional design methodologies with the ability to successfully translate these methodologies to the team.
Demonstrated strong organizational skills, project management skills, multi-tasking, and project flexibility.
Ability to use communication and collaboration skills and instructional design technologies effectively to navigate the training environment.
Advanced knowledge and experience with instructional authoring tools (i.e., Articulate Storyline 360) and other learning technologies.

Nice To Haves

Proficient in ‘Articulate Storyline, Rise and Review 360’, VYOND and other L & D tools.
Extensive experience in developing creative and professional PowerPoint presentations for executive-level audiences and key stakeholders.
Experience with JIRA/JWM.
Background in Real Estate Lending.

Responsibilities

Develops and implements strategic design initiatives and learning experiences that advance business goals while enhancing learning effectiveness and efficiencies. Ensures alignment with L&D objectives, business strategy, and our USAA mission.
Collaborates with cross-functional teams while acting as liaison between the Design team and stakeholders to ensure timely delivery and adherence to project goals.
Completes peer to peer reviews to ensure consistency, quality, and appropriate use of course content guidelines.
Develops tools and processes to measure effectiveness of curriculum solutions and learner performance to ensure solutions meet employee skill development requirements.
Develops and maintains strong relationships with third-party vendor acting as the main point of contact for content management and enhancement related matters.
Synthesizes analyses, identifies root cause(s), and provides recommendations that influence business solutions.
Serves as a mentor and coach to peers and team members for assigned area of responsibility.
Sets routines with software/service vendors to optimize third party tools for design.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.