Instructional Designer, Agentic AI

workato•Palo Alto, CA

41d

About The Position

As an Instructional Designer for Agentic Products, you will design, develop, and deliver engaging learning experiences that enable customers, partners, and internal teams to master Workato's Agentic platform. You will translate complex technical concepts into accessible, actionable content, supporting the adoption and effective use of Agentic solutions.

Requirements

Instructional Design Expertise: Proven experience designing technical training for SaaS, automation, or AI products.
Technical Acumen: Ability to quickly learn and explain complex concepts (AI agents, workflows, KPIs, skills, knowledge bases).
Content Creation: Skilled in authoring tools (Articulate, Captivate, Camtasia, etc.) and multimedia production.
Collaboration: Experience working cross-functionally with Product, Engineering, and Customer Success teams.
Analytical Mindset: Use data and feedback to drive continuous improvement.
Communication: Excellent written and verbal communication skills.

Nice To Haves

At least 3+ years of instructional design experience, including curriculum development, e-learning, and multimedia content creation.
Experience with low-code/no-code platforms, automation, or AI-driven products.
Familiarity with Workato or similar integration/automation tools.
Knowledge of adult learning theory and instructional best practices.
Experience creating digital media (e.g. simulations, animated video, graphics, etc.)
Experience using data to inform continuous improvement
Experience developing training in a variety of delivery modalities (virtual, hands-on/experiential, instructor led, remote classroom, synchronous/asynchronous) for a variety of audiences

Responsibilities

Curriculum Design: Develop and maintain learning paths, courses, and microlearning modules focused on Agentic products (e.g., Agent Studio, Genies, AI Hub, Workato GO).
Content Development: Create instructional materials (videos, e-learning, documentation, job aids) that explain Agentic concepts, product features, and best practices.
Product Enablement: Collaborate with Product, Engineering, and Customer Success to ensure training aligns with product capabilities and roadmap.
Scenario-Based Learning: Design hands-on labs and real-world scenarios (e.g., building and managing Genies, configuring skills, leveraging knowledge bases) to drive practical understanding.
Assessment & Certification: Develop assessments, quizzes, and certification programs to validate learner proficiency.
Continuous Improvement: Gather learner feedback and analytics to iterate and improve instructional content.
Agentic Thought Leadership: Stay current with AI, automation, and agentic trends to ensure Workato's training is innovative and market-leading.

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