Instructional Design Analyst

Dartmouth-Hitchcock Health•Lebanon, NH

About The Position

Serves as an expert in the training of the use of information technology in healthcare settings. Supports the design, creation & maintenance of training curriculum & associated processes and tools within the [specific application(s)] and/or the [specific area(s)]. Understands the technical capabilities of information technology used to deliver computer-based training in healthcare settings. This includes multimedia deliverables to be used with self-paced online learning, in-person and virtual instructor-led training, and other initiatives. Collaborates with the training manager, system analysts, informaticians and subject matter experts to develop, provide, and maintain training curriculum materials related to the EHR. Builds and maintains the EHR training environments. Assesses, trains & supports staff throughout the care continuum in the use, adoption and optimization of clinical technologies to maximize efficient and effective use in order to facilitate the improvement of patient care, user satisfaction, clinical productivity, and quality outcomes. Provides project management support for assigned projects.

Requirements

Bachelor’s degree with two (2) years of relevant work experience or the equivalent is preferred.
At least two (2) years of experience working in healthcare, training, or informatics is required.
Education and/or experience in instructional design, curriculum delivery, adult education, teaching, or clinical experience is preferred.
For applicable positions: Has vendor application certification/proficiency or earns it within 12 months of hire (i.e. Epic application certification). Maintains certification/proficiency in accordance with vendor requirements.
Strong leadership, interpersonal, communication and organizational skills desired
Current Epic application certification/proficiency, or earning it within 12 months of hire, is required. Maintenance of certification/proficiency in accordance with Epic requirements is required.

Nice To Haves

For applicable positions: Experience with Epic as an end user, trainer, or analyst is preferred
Project management skills are desirable

Responsibilities

Can accurately follow prioritized work instructions and is able to consistently meet deadlines. Appropriately escalates issues preventing progression of their work. Identifies opportunities to accept new work in order to maximize available productivity.
Can develop end-user & cross-team relationships with other IS teams.
Can accurately follow prioritized work instructions and is able to consistently meet deadlines. Appropriately escalates issues preventing progression of their work. Identifies opportunities to accept new work in order to maximize available productivity.
Developing ability to create educational materials with oversight & lead 1:1/small group educational sessions.
Requires interaction with customers throughout the organization including management of other departments, nursing, and medical staff.
Demonstrates exceptional customer service and interacts effectively with all clinical & operational team members, patients, and the broader health care community
Provide weekly remote and in person support to users receiving training at DH locations.
Must be available for evening, weekend, holiday or on call hours as needed by department.
Demonstrates appropriate independent decision making and works effectively as part of a team structure.
Maintains a broad understanding of both the organization and the health care industry. Stays at the forefront of emerging technologies, trends & best practices related to eLearning, publishing standards, adult learning, etc. to develop and deliver leading-edge computer-based training materials.
Able to hold discussions of the concepts involved in training curriculum design, system design, workflow design, or issue investigation while not actively working with or looking at the system/ documentation, and make the technology understandable to others (e.g., end users or organizational leadership).
Provide training and assistance to team members.
Perform other duties as required or assigned